Security - Supervisor Job Foxborough area,Massachusetts USA,Security

SUMMARY

As an Event Security Supervisor, you will be responsible for a specific area/function, all aspects of the security operations within that area, and the staff that are executing the operation. This includes the on-the-job training and development of all staff on your team and the building of a culture that celebrates success and identifies areas of improvement in a supportive manner.

DUTIES

AND RESPONSIBILITIES

Create a welcoming and service-oriented environment for all guests arriving to the stadium. This includes building a culture of passionate and knowledgeable staff members assigned to your area of responsibility and holding them accountable to deliver world-class safety and security at each touch point throughout the guest journey

Have a thorough knowledge of all operational policies and procedures to execute Event Security initiatives throughout the stadium

Train and develop all staff in assigned areas to ensure compliance with stadium procedures and policy while fostering a supportive and welcoming approach to all event staff

Retrieve all supporting equipment and information pertinent to event day success including radios, screening equipment, event day documents, etc. and issue them to event staff

Attend pre-event Supervisor briefings as assigned by Team Ops Event Managers

Conduct event day briefings with all assigned staff members with emphasis on providing world-class security and service at every guest touchpoint

Deploy all staff to assigned area while emphasizing placement based on effective skills and attributes to set each staff member up for success

Ensure guest safety and security by conducting thorough primary and secondary screenings of guests and their belongings using established security technology and subsequent training

Address guest challenges to stadium policies and procedures with professionalism and courtesy to include clear bag policies, guest code of conduct, etc.

Ensure guests can enjoy their event experience by verifying that they are entering the correct section and seat in the seating bowl. Proactively resolve seating disputes by identifying the proper seat location and enforcing the Guest Code of Conduct.

Control the integrity of the playing field and other back of house areas during events by actively checking credentials and challenging entry to staff or guests attempting to enter restricted areas

Monitor crowd activities and report any suspicious activity and/or behavior to your Supervisor

Work collaboratively with stadium partners, including Guest Services, Food and Beverage, Facilities, etc. and escal

Complete any ongoing training modules as assigned.

Respond to and report any safety, service, or other incident into the Main Operations Center and Team Ops management, escalating to nearby Law Enforcement Officer as applicable. Ensure incident reports are properly filled out and that all applicable statements are documented and turned in at the event of shift and address the different mediums.

Special projects and assignments as needed

SUPERVISORY RESPONSIBILITIES

Supervising staff on event days only

SKILLS AND QUALIFICATIONS

Security minded and service-oriented person who places value on each individual guest interaction and the safety of others
Ability to properly enforce stadium protocols and policies even in challenging situations
Driven focus to help and support guests and other staff members
Always maintain a positive and professional demeanor
Effective communication skills with the ability to connect with a wide variety of staff and guests in an exciting and ever-changing environment
Ability to take direction and demonstrate flexibility with shifting priorities on event day
Ability to adjust to different priorities
Ability to work full stadium events to include nights, weekends, and holidays.
Must be able to meet organizational mandatory events policy

PHYSICAL DEMANDS

Ability to walk/stand for prolonged periods of time (8-12 hours)
Some positions may require the repeated climbing of stairs, and or walking up incline ramps
Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Ability to handle, feel, hold large and small items.
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