Junior Salesforce Administrator

Summary

The Junior Salesforce Administrator will support the enterprise-wide CRM system for Kraft Sports + Entertainment whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. This role will also support the CRM system for Blue Square Alliance - collaborating across departments including Philanthropy, Partnerships and Marketing, as they adopt and expand their use of Salesforce. The Junior Salesforce Administrator will work closely with the CRM team to play a critical role in the execution of our Salesforce strategy and optimization.

They will also work directly with business stakeholders at times to gather, understand and define requirements for campaigns and CRM product enhancements. The position will be responsible for multiple concurrent and recurring projects under the supervision of the Salesforce Administrator.

• This position has no supervisory responsibilities

• BA/BS degree in a relative field or equivalent work experience required
• 0-2 years of experience in CRM (Salesforce) campaign creation, workflow, and execution
• Experience with Salesforce automations preferred
• Experience with Marketo a plus
• Experience with Salesforce CPQ a plus
• Previous experience working with ticketing databases (Ticketmaster Archtics) is a plus
• Must have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of our customer and corporate information.
• Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture.
• Must be effective with a variety of communicative modes (verbal, non-verbal, and written) and be attuned to others through strong, active listening skills.
• Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
• Must have a strong command of reasoned, measured decision-making based on analyzing the pros and cons of each potential decision to be made.
• Must have a critical eye for detail.
• Must possess a strong ability to manage multiple priorities efficiently and effectively, making timely decisions in order to meet project deadlines and business needs.
• Must be able to handle high pressure situations in a professional manner.
• Must have an interest and ability in serving others.
• Must be self-starter capable of working independently.
• Sports league or team background preferred.
• Must be able to work a flexible schedule, including nights, weekends and holidays.

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with…