CSR Planner

Job Description:

Responsibilities:

• Accurately and expeditiously handles all customer complaints and inquiries, including status, production, delivery and billing inquiries.
• Performs all order error/processing and maintenance functions for order-based and proposal-based orders.
• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.
• Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship.
• Provides product information which may include some technical information.
• Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites.

Qualifications
:

• Desire upward mobility and to grow your career within client.
• Are a fast learner and willing to travel periodically for training opportunities.
• Have excellent verbal and written communication skills.
• Are flexible and have the proven ability to prioritize work, work independently and meet deadlines.
• Have the ability to foster and maintain a good working relationship with people outside and inside of the company.
• Have strong mediation, negotiation and facilitation skills.
• Have working knowledge of computer operating systems, specifically Microsoft Windows.
• Have experience with standard business application software including MS Word, MS Excel and MS Access.
• SAP experience is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.