Microtransit Driver

Job Summary

The Microtransit Driver operates City microtransit vehicles to provide safe, reliable, and customer-focused on-demand transportation services primarily on military installations and to designated locations immediately off post. This position utilizes a ride-on-demand application to respond to real-time passenger trip requests while complying with security requirements, traffic regulations, and service standards unique to controlled-access environments. The Microtransit Driver supports dependable service delivery and rider accessibility while maintaining a professional, safety-focused approach to transportation services within the City’s microtransit program.

• Complies with all City policies and procedures, as well as applicable local, state, and federal laws, regulations, and requirements related to the performance of assigned duties.
• Demonstrates a respectful, collaborative, and team-oriented approach to work and establishes and maintains effective working relationships with coworkers, supervisors, external partners, and the public.
• Safely operates City microtransit buses or vans primarily on military installations and to designated locations immediately adjacent to the installation, in accordance with security requirements, routing instructions, schedules, and City policies.
• Provides on-demand transportation services using a ride request and reservation application, similar to commercial ride-share platforms, and responds to real-time trip requests in accordance with established service parameters.
• Complies with all military installation access requirements, traffic regulations, security protocols, and coordination procedures while operating on-post or in controlled access environments.
• Performs required pre-trip and post-trip vehicle inspections; identifies safety concerns; and reports maintenance or repair needs verbally and in writing in accordance with established procedures.
• Maintains the cleanliness, safety, and professional appearance of assigned vehicles, including interior and exterior areas.
• Operates onboard vehicle equipment and technology, including wheelchair lifts, ramps, securement systems, tablets, mobile devices, and push-to-talk applications as applicable.
• Assists passengers with boarding, exiting, and securement as required by the Americans with Disabilities Act (ADA), including providing physical assistance and safely evacuating passengers during emergency situations when necessary.
• Accurately maintains required passenger, trip, and vehicle records using both electronic systems and manual documentation as required.
• Provides courteous, professional assistance to passengers, including general information regarding microtransit services, ride-request procedures, and applicable transit policies.
• Communicates effectively with dispatch, supervisors, and program staff regarding service conditions, route issues, traffic delays, passenger concerns, or safety matters.
• Adheres to all safety practices and procedures and operates vehicles in a safe, efficient, and customer-focused manner at all times.
• Maintains a professional personal appearance and an orderly, professional vehicle and work area.
• Establishes and maintains effective working relationships with passengers, coworkers, dispatch staff, military installation personnel, supervisors, and other City staff.
• Performs other duties and responsibilities as assigned.

This position has no supervisory duties.

The Microtransit Driver works primarily in and around City-operated microtransit vehicles and performs the majority of duties while seated for extended periods of time operating a bus or van. The position also requires periodic standing, walking, bending, and physical movement to assist passengers with boarding, securement, and exiting vehicles. Work is performed primarily on military installations and in designated areas immediately adjacent to the installation, requiring adherence to access controls, security procedures, and traffic regulations specific to controlled environments.

The position may be exposed to road hazards associated with vehicular traffic, variable road…