Field Services Technician

Description

The purpose of this position is to conduct residential and small commercial electric and water service field duties related to a full range of service orders including turning meters on/off, re‑reads, inspections, maintenance, and drive‑by and hand‑held meter readings. This may include direct interface with the customer in responding to service interruptions, metering discrepancies, non‑payment, tampering and other customer related service matters.

Hourly Pay Range: $20.99 to $27.99 Depending on experience

• Responsible for disconnecting, reconnecting, and exchanging electric (single‑phase meters of 200 amps or less) and water meters, obtaining start and final meter readings, voltage testing, and notification to operating departments of any electric and water problems requiring troubleshooting assistance.
• Troubleshoots and performs diagnostics on both electric and water meters and troubleshoots meters and changes out when needed
• Test all AMI/AMR meters resets consumption to 0, and pushes current firmware to ensure all are updated to current versions prior to storage and maintains records.
• Drives and walks meter reading routes utilizing computerized storage device as well as demand/power factor reads on large commercial and industrial accounts.
• Reads commercial meters for monthly billing.
• Conducts National Electric Safety Code inspections, recording the inspection information and reporting all NESC violations.
• Provides on‑site service, by appointment, to residential and small commercial account customers to resolve concerns about billing, consumption, rate, service delivery, and equipment.
• Retrieves payments from satellite collection boxes; delivers payments to bank.
• Manages all high bill complaints for water and electric.
• Establishes and maintains effective working relationships with citizens and co‑workers.
• May assist with GIS projects.
• Attends training and educational programs to remain current of latest electric/water equipment and technology.
• Other duties and responsibilities as required.

This position has no supervisory responsibilities.

The majority of this position’s duties are performed in an out‑of‑door environment. This position is subjected to situations of extreme heat or cold, and wet and/or humid conditions within a protected facility. Incumbent may occasionally be required to function in an out‑of‑door environment. Responsibilities involve regular interaction with customers, homeowners, and other citizens, requiring clear communication and professionalism in a variety of environmental conditions.

The position also requires cautious interactions with pets and other wildlife, ensuring personal safety and adherence to protocols.

May be exposed to fumes, odors, and dust in a poorly ventilated environment on a moderate basis. May be exposed to inadequate lighting and workspace restrictions. Moderate to substantial exposure to electrical currents, vibrations, and mechanical hazards.

• Requires a High School Diploma, GED, or equivalent combination of education and experience.
• One (1) year of experience, or any combination of education and experience necessary to perform the essential functions of the position are required.
• Requires a valid Colorado driver’s license or the ability to obtain within 90 days of hire.
• Requires First Aid and CPR Certifications or the ability to obtain within 12 months of hire.
• Prefer Advanced Metering Certification.
• Sufficient keyboard speed and accuracy to enter and retrieve data from computer terminal effectively and efficiently.
• Knowledge of electric and water meter installation techniques preferred.
• Knowledge of collection techniques and procedures preferred.
• National Electric Safety Code Training preferred.
• Able to obtain the following IC
  
  Certifications:
  
  IS100 & 700 within 12 months of hire.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• To perform the essential job functions and to ensure the safety of…