Desktop Support Tech

Description

Title: Desktop Support Tech

Location: Fountain Valley, CA

Department: Information Services

Status: Full-Time

Shift: Days (8hr)

Pay Range*: $29.20/hr - $42.33/hr

Memorial Care is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to Memorial Care's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Desktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. They are responsible for answering IT requests specific to PC hardware, networks, or software via phone, email, live chat, or instant message. They may find the need to may explain solutions in both technical and nontechnical terms.

Under general supervision, the Memorial Care Desktop Support Technician performs entry level Tier 2 support. They provide advance technical trouble shooting and analysis methods to offer resolution to incidents, problems, and requests specific to PC hardware, networks, or software.

Essential Functions and Responsibilities of the Job

Build and install PCs, associated peripheral devices, and mobile / smart phones

Provide technical support to users and colleges as appropriate

Work to identify issues and recommend potential changes and system improvements

Resolve reported issues within established standards for time frames and quality

Provide quality customer support

Record daily documentation of issues and achievements for tracking purposes

Be at work and be on time

Follow company policies, procedures and directives

Interact in a positive and constructive manner

Prioritize and multitask

* Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at Memorial Care-that includes taking good care of employees and their dependents.

We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our Memorial Care Benefits for more information about our Benefits and Rewards.

Qualifications

Minimum Requirements

Qualifications/Work Experience:

• Minimum 1-year desktop support experience
• Obtained strong knowledge of PC hardware and networks including installation requirements and LAN AN
• Demonstrated knowledge of software including Microsoft Operating System
• Demonstrated use of effective verbal and written communication to successfully achieve end user support
• Proven analytical, logical thinking, and problem-solving skills to resolve reported issues
• Experienced in a healthcare environment preferred

Education/Licensure/Certification:

• A+ Certification
• Microsoft Networking Essentials certification preferred