IT Support Technician; Fountain Valley, California

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We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make a Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles:
Quality, Responsibility, Mutuality, Efficiency, and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family‑owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay for this position is $32.00 an hour. At Antech, pay decisions are determined using factors such as relevant job‑related skills, experience, education, зач training and budget.

The IT Support Technician will report directly to the IT Support Manager troubleshooting and configuring individual PC’s, network connections, email servers, and other local software/hardware on a day‑to‑day basis.

• Provide support to off‑site lab staff/facilities and pathologists
• Provide support for labs nationwide fixações
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to customers’ questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues to next‑level personnel
• Respond to inquiries via Email, over the phone, in person or ticketing software
• Troubleshoot network connections, thin clients, and PCs
• Repair printers:
  Laser & Zebra printers
• Provide hands‑on technical support for hardware such as servers, desktops/laptops, printers, IP phones, and other peripheral and IP‑based devices, mobile devices, physical connectivity to the company’s LAN, data/voice cabling, and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications and various drivers
• Troubleshoot PCs via remote access (Teamviewer, Splashtop)
• Perform virus, malware, and spyware removal from networks and individual PCs
• Perform on‑site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off‑site repair
• Isolate and determine the root cause of complex technical problems.
• Work with the telecommunication team to resolve circuit issues, opening and closing trouble tickets.
• Support development and implementation of networking projects and new technology installations.
• Assist with the breakdown and set‑up of new laboratories.
• May be asked to participate in enterprise initiatives, special projects and other duties as assigned.

• High School Diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of IT experience
• Hands‑on hardware troubleshooting experience.

• Ability to thrive in a team environment
• Strong organizational skills, ability to manage multiple tasks with minimal supervision
• Computer literacy and working technical knowledge of network and PC operating systems
• Knowledge of laboratory procedures and workflow is helpful
• Experience break point network troubleshooting
• Quick learner who is able to learn new technologies and web programming languages independently of formal training
• Excellent problem solving, critical thinking and analytical skills
• Outstanding oral and written communication skills

• Extensive sitting, phone, and computer use
• Extend and reach with hands and arms and use hands and fingers
• Occasionally required to bend, kneel, stoop or crouch
• May be required to lift, move, and carry up to 50 lbs.
• Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus
• Hearing ability to effectively communicate via the telephone and in…