Lead Software Engineer - Agentic Systems; AI Concierge

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Lead Software Engineer will provide senior technical leadership in building and scaling Affluent Charter’s benefit discovery and redemption platforms, delivering intuitive, reliable, and high‑performance digital experiences for customers and partners. This role blends deep hands‑on engineering expertise, architectural ownership, and cross‑functional leadership, ensuring complex benefit ecosystems are transformed into simple, customer-centered experiences.

This position is ideal for a seasoned engineer with a strong product mindset, extensive experience designing distributed systems, and a passion for mentoring teams while remaining close to the code.

• Lead the architecture, design, and implementation of benefit discovery and redemption services across web, mobile, and partner integrations.
• Own the technical roadmap for scalable benefit catalogs, eligibility determination, redemption flows, and fulfillment systems.
• Ensure platforms meet high standards for performance, reliability, security, and maintainability.
• Drive architectural decisions that balance rapid iteration with long‑term platform evolution.

• Act as a senior technical leader and hands‑on contributor across core platform initiatives.
• Mentor and guide engineers across teams in a matrixed organization, setting standards for design, code quality, and delivery.
• Decompose complex initiatives into executable work and ensure alignment across multiple teams.
• Promote best practices in system design, testing strategies, observability, and documentation.

• Lead complex integrations with benefit providers, merchants, and technology partners.
• Solve multi‑system challenges spanning identity, eligibility logic, redemption workflows, reconciliation, and reporting.
• Serve as the primary technical escalation point for high‑impact partner and customer integrations.
• Translate business, product, and regulatory requirements into robust technical solutions.

• Define and evolve engineering and integration standards aligned with enterprise and fintech best practices.
• Build and improve simulation, sandbox, and integration testing tools to accelerate development and partner onboarding.
• Ensure compliance with security, privacy, and operational requirements.
• Deliver against platform reliability, performance, and experience KPIs.

• Represent customer needs within engineering, advocating for clarity, simplicity, and exceptional user experience.
• Incorporate feedback from customers, partners, and internal teams into continuous improvements.
• Collaborate closely with product, design, and support teams to ensure technical execution meets experience goals.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
• 12+ years of professional software engineering experience, including significant time in senior or lead engineering roles.
• Proven track record…