Change Manager, IT​/Tech

Responsibilities

• User Migration Assessment & Planning
• Conduct a detailed analysis of all users impacted by the migration
• Develop a phased user migration plan based on:
  • Number of users per segment
  • Number of legacy reports converted to the new Power BI interface
  • Readiness and adoption levels
• Work closely with global VAP regional leads to:
  • Align on migration phases
  • Secure buy in
  • Finalize timelines aligned with Visa’s migration deadlines
• Maintain a comprehensive migration roadmap with dependency mapping, milestones, risks, and mitigation strategies

• Regional Stakeholder Engagement & Coordination
• Act as the primary change management contact for one assigned region (NA, LAC, AP, CEMEA, or EU).
• Partner with regional leads to plan and coordinate:
  • UAT and testing activities
  • Issue tracking and remediation
  • Post testing validation
  • Clear, actionable communication flows between regional leads, the central project team, and technical teams

• Communications & Engagement Management
• Develop and deliver region specific communication plans, including:
  • User announcements
  • Migration readiness updates
  • Policy or feature change communications
  • Pre and post migration advisories
  • Coordinate creation, scheduling, and execution of webinars, town halls, user-facing demos, and FAQ sessions
  • Build and maintain a clear communication calendar to support timely rollout of updates

• Generic Managerial Skills
• We are seeking a highly organized and proactive Operational Change Manager to lead regional and global change-management activities for a large-scale BI migration program. This role is responsible for user migration planning, stakeholder engagement, communications, training coordination, and end user support across multiple regions.
• The ideal candidate has strong experience in managing complex change initiatives, driving user adoption, coordinating across time zones, and executing structured migration and communication plans at enterprise scale.

• Salary Range: $140,000 to $150,000 per year
• Location:
  
  Foster City, CA 94404
• Job Title:
  
  Change Manager

• Must Have Technical/Functional Skills
• Experience with Agile delivery
• Understanding of digital/technology transformations
• Experience with enterprise tools like Service Now, SharePoint, Jira, Confluence
• Familiarity with organizational psychology or behavior science
• Experience in regulatory/compliance driven industries (e.g., BFSI, healthcare)

Qualifications: Grad (Technical)