Project​/Program Manager - Commercial Operations

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Source Inc. Who We Are

Net2

Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Duration: 12 months Contract

Location:

Foster City, CA 94404

The CE Ops Project/Program Manager will provide high-level operational, financial, and project management support across U.S. Customer Engagement Operations (CE Ops). This role is responsible for end-to-end workflow execution supporting speaker programs, advisory boards, vendor contracting, purchase orders, accruals, and compliance‑aligned operational processes.

The contractor will act as a key liaison between CE Ops, Compliance, FP&A, Procurement, IT, and external partners. The ideal candidate is highly organized, detail‑driven, process‑oriented, and comfortable navigating complex enterprise systems in a compliance‑heavy environment.

• Manage CE Ops financial processes including monthly accruals, finance reporting, vendor invoice tracking, and PO status monitoring
• Partner with FP&A on monthly and quarterly financial submissions
• Submit Work Orders (WO) and Change Orders (CO) through CPAF (Commercial Project Approval Form) system
• Review and approve PO requests ensuring accuracy of GL codes, WBS codes, and cost centers
• Partner with Procurement to secure PENs for engagements exceeding $250K
• Track PO lifecycle and initiate manual PO closures through SPARC when required
• Coordinate with IT on vendor data security assessments including PIAs and ITSAs

• Manage end-to-end Venue Review process for speaker programs
• Review and triage venue submissions via Smartsheet
• Apply compliance and business rule criteria consistently
• Maintain and update Approved and Do‑Not‑Use venue lists
• Request updates in Centris and communicate changes to IQVIA
• Issue venue approval or denial notifications using approved templates
• Partner with Compliance to ensure alignment with current business rules
• Recommend and implement process improvements to streamline venue review workflows

• Support HCP contracting workflows including process management and execution
• Manage advisory board financial reporting and accrual submissions to FP&A
• Maintain financial trackers for advisory board and consulting engagements

• Serve as a liaison between CE Ops, Contracts, Procurement, IT Security, FP&A, and commercial operations teams
• Partner with IT Security to ensure vendors maintain current ITSAs
• Coordinate with IQVIA on program updates including venue changes and data requirements
• Ensure compliance across all CE Ops operational workflows

• CPAF - Contract and work order submissions
• SAP ERP - PO tracking and invoice approvals
• Smartsheet - Venue submission workflows
• Centris - Speaker program venue management
• SPARC - Manual PO closures
• SharePoint - Budget trackers, ITSAs, and operational documentation

• 6+ years of project or program management experience, preferably in commercial operations, medical operations, or compliance‑driven environments
• Strong experience with financial operations including POs, accruals, vendor management, and contracting workflows
• Proven ability to manage multiple concurrent workflows in a fast‑paced, cross‑functional environment
• Exceptional attention to detail and documentation accuracy
• Strong written and verbal communication skills with the ability to produce compliance‑ready communications
• Proficiency with Smartsheet, SAP or similar ERP systems, and enterprise workflow tools

• Experience working within pharmaceutical or biotechnology organizations
• Familiarity with speaker programs, HCP contracting, and compliance‑regulated processes
• Experience supporting IQVIA reporting or field…