Technical Lead - COTS

Responsibilities and Qualifications

• Provide technical support and maintenance for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
• Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
• Collaborate with vendors and relevant stakeholders to manage upgrades, patches, and configuration changes.
• Document support procedures, known issues, and resolutions in a structured knowledge base.
• Participate in validation and compliance activities (e.g., GxP, 21 CFR Part 11) as required.
• Engage in cross-training and upskilling on new COTS platforms relevant to the life sciences domain.
• Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
• Experience with C6
  
  COTS various platforms like Lorenz or Data Governance Suite of product and related platform.
• 6+ years of experience in COTS application support
  , preferably in life sciences or healthcare.
• 4+ years of experience with Submission Publishing System (Lorenz), GFAP and Peripheral/Software.
• 4+ years of experience of ITIL processes and incident/change/problem management.
• 4+ years of experience on basic SQL, scripting, or data interfaces is a plus.
• 3+ years of experience in GxP-compliant systems and validation documentation.
• 3+ years of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform.

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