Enterprise Account Manager

Overview

Replit is the agentic software creation platform that enables anyone to build applications using natural language. Replit serves millions of users worldwide and aims to democratize software development by removing traditional barriers to application creation.

About the Role

Replit is experiencing rapid growth and seeks an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Ideal candidates have Customer Success or Enterprise Account Management experience in SaaS, and some technical background such as coding knowledge or prior experience at developer tool companies.

We offer a distinctive opportunity for people who excel in client-facing roles and have a passion for customer success and AI. You will help customers maximize value from Replit’s platform while driving sustainable revenue growth.

In this role you will

• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
• Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
• Lead onboarding programs that accelerate customer time-to-value and platform adoption
• Guide customers through Replit’s evolving feature set, including Agent 3’s autonomous capabilities, Plan Mode, and automation tools
• Execute renewal processes with a focus on expansion and long-term partnership development
• Maintain accurate customer health scores and renewal forecasting data in Replit’s CRM (Hubspot)
• Gather and communicate valuable customer feedback, championing their interests within Replit
• Optimize customers’ use of the Replit platform through ongoing training, support, and strategic guidance

Required skills and experience

• 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• Experience managing customer relationships from onboarding through renewal and expansion
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Strong problem-solving skills and a consultative approach to customer challenges
• Self-motivated with excellent time management and organizational skills for managing multiple accounts
• Passion for technology and staying current with industry trends, particularly AI and automation
• Experience with or strong interest in AI is a plus
• Comfort with data analysis to drive customer success metrics and identify growth opportunities

Nice to have

• You're an active Replit user
• You've worked at an early-stage startup or in developer tools
• Experience with rapid prototyping, product development workflows, or business process automation
• Background in customer success at companies serving technical or semi-technical user bases
• Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)

Tools + Tech Stack for this role

• Replit
• Hubspot CRM
• Customer success and analytics platforms
• Zoom Info
• Linked In Sales Navigator
• Hashboard, Hex
• Various customer communication and project management tools

This role may not be a fit if

• You're not passionate about helping customers succeed and driving long-term relationships
• You lack an understanding of the software development lifecycle or have little interest in learning about technical workflows
• You're not excited about AI and its potential to transform how businesses operate
• You don't enjoy being in client-facing roles where 80% of your day is talking to customers
• You prefer transactional interactions over building deep, strategic relationships

This is a full-time role that can be held from our Foster City, CA office. This role has an in-office requirement of Monday, Wednesday, and Friday.

Full-Time Employee Benefits Include

• Competitive Salary & Equity
• 401(k) Program
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit:
  Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we welcome diverse perspectives and experiences in shaping this product. We encourage people from all backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.