Associate Director – US Commercial IT Account Management Capability Lead

Associate Director – US Commercial IT Account Management Capability Lead

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID‑19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life‑changing scientific innovations. Our employees are our greatest asset, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

• Advise IT and business leadership on capability enablement opportunities; develop and maintain roadmaps and backlogs for relevant applications.
• Partner with business teams to understand pain points and identify solutions to improve US sales rep effectiveness, efficiency and experience.
• Engage with product vendors to understand and influence release roadmaps that better meet Gilead needs.
• Develop and maintain Gilead & Kite specific roadmaps for relevant applications managed by the team.
• Work with the Dev Ops lead and team to ensure backlog is assigned to appropriate scheduled releases.
• Leverage existing solutions from the IT toolset and support the business to maximize the benefits delivered from project investment.
• Partner with product vendors to understand solutions and capabilities to support business needs – leveraging investments made and extending existing solutions wherever possible.

• Support US Field Enablement Capability Lead in project planning, scoping, budgeting and assessments; ensure compliance with Gilead Unity 3.0 methodology.
• Define, quantify and articulate expected business benefits and other benefits (e.g., compliance) of proposed investments.
• Support selection of solutions and third parties required to support identified changes.
• Support agile capability delivery wherever feasible to shorten release cycles and deliver business requirements faster.
• Utilize Agile Dev Ops to record user stories, features and epics; lead managed services resources to ensure backlog for each application is managed efficiently and accurately.
• Ensure availability of appropriate project plans for implementation addressing organizational, technical, process, change management and training perspectives when introducing new applications or sustaining existing ones.
• Define and articulate lessons learned, showcase best practices and maintain a repository for future projects.
• Lead post‑project analysis of captured benefits; compare with expected benefits and address deviations, if any.

• Support an environment conducive to individual growth, high performance and rewarding challenges.
• Undertake personal development activities to ensure core responsibilities are met as the role evolves with business, technology, industry and regulatory changes.

• 5–10+ years in a similar role within the biotech/pharmaceutical industry with applied technical and functional knowledge in HCP account management data products and tools, plus strong understanding of the field enablement space.
• Strong techno‑functional knowledge of Veeva Commercial Cloud, including Align, Veeva/Vault CRM, Veeva Events Management, Salesforce platform, Vault platform, Master Data Management and analytics tools.
• Strong understanding of systems integration approaches and tools, commercial IT architecture standards, recent advances and best practices.
• Comfort working directly with business partners and IT solution providers with minimal supervision.
• High level of personal integrity consistent with Gilead’s core values (Excellence, Accountability, Teamwork, Integrity and Inclusion).

• Experience working in a multi‑vendor scenario; vendor management experience is a plus.
• Experience through different stages of the systems development life cycle and SLDC…