Senior Manager, US Commercial IT Capability Management​/Business Analysis

Senior Manager, US Commercial IT Capability Management/Business Analysis

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life‑threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

Kite was founded in 2009 as a pioneer in cell therapy research. Kite continues as an independent operating company and is a part of the Gilead family. The CFO organizations of Gilead & Kite have merged, though Research & Development, Manufacturing & Commercial organizations operate in a closely aligned but independent manner.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work.

This role sits within the global Gilead IT organization with the primary responsibility of supporting Kite Commercial team and will be expected to support Kite & Gilead Commercial needs as required as a key member of the global Commercial Excellence IT team. The US Commercial IT Capability Manager acts as a techno‑functional lead business analyst and works on Field Force Effectiveness, Commercial Learning & Development and Events Management systems & processes.

This role reports to the US Field Force Effectiveness, Commercial Learning & Development and Events Management lead. This role will support and liaise with a broad business team including Kite & Gilead Commercial Operations, Medical Affairs and Business Conduct. The role will also engage across IT teams who manage/support systems within the Capability ecosystem, i.e., integration touchpoints as well as the broader IT team that enable the overall working experience for the business teams we support.

The role will infuse forward looking, creative and innovative solutions, as a techno‑functional partner to the business. It is expected that the person in this role brings ideas to the table, rather than just react to them. In addition, this role will be involved in understanding and staying up to date on vendor product roadmaps for relevant applications. Projects that this role is expected to play a key role in as a liaison between Dev Ops teams and business teams would include functional & technical assessments, introduction of new capabilities on existing pre‑dominantly SaaS Based solutions (e.g.
Veeva CRM, Veeva Events Management, Veeva Align, Centris, ACTO LMS
, etc.), Business Enhancements grouped into sustainment releases, development of Custom Apps which could be on the Gilead Enterprise Power Apps platform and implementation / enhancement of AI technologies for insights & analytics, content development & translation, and automation. Understanding and following an evolving Gilead IT delivery methodology, working closely with a cross functional team to enable business teams to be more efficient and effective is critical for this role.

Some of the key activities that this role would lead include recording & prioritizing user stories, building, communicating and managing a product roadmap and a release schedule, participating in user acceptance testing, articulating business value for new technology investments and help navigate the Gilead portfolio demand management process.

Advise IT and business leadership on capability enablement opportunities. Develops & maintain roadmaps and backlogs for relevant applications.

Partner with business teams to understand their pain points and identify solutions / enhancements to help improve US sales rep effectiveness, efficiency and experience.

Engage with product…