Sr. Manager, SAP OTC Architect - Foster , CA

Sr. Manager, SAP OTC Architect - Foster City, CA

The Senior Manager, SAP OTC Architect is a critical role responsible for the overall solution design, implementation, and support of the enterprise SAP S/4 OTC business processes for both commercial and clinical operations. The role encompasses leadership of SAP S/4 Order Processing, Customer Maintenance, Pricing, AR, and Gross to Net processes, while managing the transition of Clinical Order Management from Oracle EBS to SAP S/4.

Lead the design, configuration, and optimization of SAP SD and Gross to Net Solutions for Gilead's Commercial business.

Oversee production support for SAP OTC solutions supporting:

• Trade Operations
• Gross to Net processes
• Government pricing integrations

Manage and evolve the SAP Order to Cash global template for Gilead Commercial Operations.

Serve as System Manager for boundary applications supporting Order to Cash functions.

Ensure system compliance with enterprise guidelines.

Manage interim state of ERP Operations for APAC markets.

Drive the extension of SAP OTC Commercial global template for APAC markets adhering to localization requirements.

Partner with business and technical teams to architect effective SAP OTC solutions.

Define and maintain technology roadmap for Commercial and Clinical Operations solutions globally.

Recommend solutions and develop business cases aligned with future business direction.

Lead complex design and technical discussions.

Support creation of business architecture models for system interoperability.

Build and maintain effective relationships with:

• Global Business Process Owners
• Business Engagement BAs
• Business Engagement Domain Architects
• ERP Solution Architects
• IT build and run resources

Develop trusted advisor relationships with senior leadership.

Coordinate with extended IT teams for:

• Change control
• Quality assessment
• Testing
• Deployment management

• 8+ yrs of experience with Bachelor's Degree (BS/BA) OR 6+ yrs of experience with Master’s Degree (MS/MA or MBA)
• 8+ yrs of hands‑on work experience in Solutions Architect/Business Process Management role within the Biotech / Pharmaceutical industry
• Deep technical expertise in designing and configuring SAP SD
• Strong knowledge in Sales and Distribution, Pricing (complex pricing procedures) and output routines, Contract Management solutions, EDI Integrations, Government pricing solutions relevant to OTC
• Strong end‑to‑end business process knowledge in Plan to Deliver, Record to Report and Source to Settle functions
• Strong Service Delivery approach with demonstrated Commercial and Clinical Order to Cash functional domain experience
• Strong leadership/consultative, collaboration, and process improvement skills to facilitate alignment across multiple global geographies

• Ability to demonstrate experience in delivering and supporting global information systems in a regulated environment for a diverse and distributed user base while relying on several Enterprise shared services
• Ability to build internal and external relations and operate across functional boundaries
• Ability to translate strategic opportunities and emerging technology solutions into tangible and practical plans that can be performed
• Experience in business process re‑engineering or process improvement involving broad‑based information systems, utilizing tools and techniques to effect business change
• Experience with leading solution architecture, template design and project planning efforts for complex, global SAP deployments
• Ability to develop clear and detailed business requirements and design specifications that can be understood by other delivery teams and business partners
• Ability to translate business requirements into design options that are cost effective, efficient, re‑usable and align with defined architectural principles and standards, and that enhance the business process
• Excellent analytical and problem solving, communication and presentation skills
• Ability to understand business strategy and needs and support the translation into application requirements
• Ability to create compelling business cases balancing business benefits and costs
• Intellectual curiosity and the ability to question thought partners across functional areas
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Solid understanding of basic system engineering, information risk and security guidelines and architecture standards
• Ability to work effectively at all levels of an organization with the ability to influence others to move toward consensus

• Integrity (Doing What’s Right)
• Inclusion (Encouraging Diversity)
• Teamwork (Working Together)
• Excellence (Being Your Best)
• Accountability (Taking Personal Responsibility)