Senior Manager, Digital Marketing Operations

Senior Manager, Digital Marketing Operations Job Description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life‑changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations.

As a Senior Manager of Digital Marketing Operations reporting directly to the Director of Digital Marketing Operations, you will drive operational excellence in digital initiatives, maintaining comprehensive accountability for digital execution. You will manage the delivery of digital programs in line with global standards and best practices, collaborating closely with digital marketing capability leads and brand leads to meet shared goals.

This role is accountable for converting business objectives into impactful, compliant, and efficient digital marketing campaigns, experiences, and solutions that drive engagement among healthcare professionals and patients across channels such as marketing automation, websites, paid media, and analytics.

• Act as a strategic digital operations partner to Oncology brand leads, collaborating with marketing teams and agency partners to translate business requirements into effective multi‑channel digital campaigns, digital experiences and solutions (SFMC, Web, Paid Media, Analytics, Content Production).
• Oversee end‑to‑end campaign or project delivery—from requirements gathering to execution—ensuring projects are on time, within budget, and meet quality standards.
• Monitor campaign performance, analyze results, and provide actionable insights to optimize ROI.
• Work with digital project managers to maintain detailed project plans, track milestones, and communicate progress to stakeholders.
• Ensure compliance with data privacy regulations and global digital standards across all initiatives.
• Identify risks and implement mitigation strategies in partnership with the Digital Marketing Operations team.
• Drive digital innovation by promoting emerging technologies, capabilities and fostering agility within the organization.
• Build strong relationships with Marketing, Operations, Technology and cross‑functional teams to ensure alignment and collaboration.
• Serve as a subject matter expert on digital marketing operations best practices, processes, and systems, ensuring continuous improvement.
• Stay current on digital marketing trends and identify opportunities to enhance capabilities.
• Collaborate with Digital Strategy and Customer Experience teams on SOP development, rollout, and training.

Bachelor’s Degree and Eight Years’ Experience OR Master’s Degree and Six Years’ Experience OR Ph.D.

• Proven experience in digital marketing with a strong understanding of digital channels and technologies (Marketing Automation (Salesforce Marketing Cloud), Web, Paid Media, Social SEO/SEM).
• Proven track record of success in client‑facing roles, with the ability to build trust and foster long‑term partnerships.
• Exceptional presentation skills, including the ability to craft compelling narratives and deliver them with clarity and impact.
• Strong communication and interpersonal skills, with the…