Associate Director, Patient Access Solution Program Strategy

Associate Director, Patient Access Solution Program Strategy

United States - California - Foster City Commercial/Sales Operations Regular

The Associate Director, Patient Access Solutions is a position responsible for the strategic oversight of the Patient Access Solutions HIV Prevention program. This position and team are responsible for the patient/provider experience, operational excellence, service quality, operational efficiency, and overall engagement of patient support programs. This role oversees the selection, management and quality assurance of third‑party providers who partner to deliver key patient and access services.

This leader needs to be able to design, plan, and pull through appropriate market‑leading programs and support ensuring efficient, effective, compliant execution through vendors, and manage continuous improvement on an ongoing basis. To do so, the candidate will be required to have familiarity with the relevant customer/market needs and solutions, through strategy and operations management, including a high level of engagement with various internal and external partners, with a strong understanding of compliance as it relates to patient support programs.

This role will be responsible for establishing a patient support strategy for each program he/ she/ they support, including supporting the development and maintaining collateral that is provided to our field teams (i.e., MSLs, Nurses, Sales and FRM teams, etc.), healthcare providers, managed market customers (i.e., Payers and Specialty Pharmacies) and patients that is in line with brand team objectives. This role will also drive patient access market research and understanding of complex managed market environments to drive strategic improvements to the Gilead patient support programs.

This role will require a seasoned pharmaceutical industry professional with strong knowledge of the HIV Prevention Therapeutic Area; with proven skills accomplished in launching and maintaining patient support programs, including design and delivery, with strong knowledge of pharmacy medical and buy and bill health care reimbursement practices, Co‑pay financial support, and its related compliance and regulatory requirements.

It will be imperative that this role work very closely with the Brand and Leadership team to ensure strategic initiatives are well planned, executed and maintained. This role is expected to collaborate with cross‑functional leadership roles including but not limited to:

• FRM and Patient Support Strategy and Operations teams to successfully plan, budget and execute new and improved patient support offerings as well as address program enhancements.
• Trade team to ensure effective, ongoing communication is in place with contracted Specialty Pharmacies.
• Commercial Legal to review potential patient support program enhancements.

We value a leadership approach that is based and built on an understanding of the facts and potential solutions pertinent to patient support programs. We value a style that is informed by active and thoughtful engagement of our internal and external partners, the patients who need our products, and various stakeholders that support us in achieving our patient support mission. We desire a leader who can quickly understand the needs of the organization and can adapt to changing and/or challenging conditions, at a moment’s notice.

• Lead the development, and execution of patient support programs to ensure exceptional customer experience and appropriate, compliant, operational excellence, including designing and developing materials for field teams.
• Manage and provide oversight of department budget, meeting expected yearly program and project budgets.
• Set the framework for customer experience and program strategy (inclusive of financial support, digital/electronic tools, and data needs) and drive both thought leadership and overall execution of patient support strategy and related tactics.
• Provide the overall patient services strategy for specific assigned therapeutic area, in collaboration with brand partners.
• Design and launch the development and implementation of…