Manager, Customer Engagement Operations

* Support day‑to‑day coordination with external vendors (logistics, med‑comms, production partners).
* Ensure vendors follow established compliance requirements and provide accurate documentation.
* 6+ years of experience in pharmaceuticals, healthcare, consulting, operations, project management, or a similar regulated environment.
* Strong organizational, planning, and project management skills.
* Excellent written and verbal communication; able to deliver clear, concise messaging.
* Experience working with cross‑functional teams and/or external vendors.
* Comfortable managing multiple tasks, timelines, and details with accuracy.
* Financial process exposure (POs, invoices, accruals) is a plus.
* Detail‑oriented and comfortable navigating compliance‑driven processes.
* Strong communicator with the ability to simplify complex information.
* Proactive problem solver with curiosity for improving workflows.
* Collaborative teammate who builds trust and works well in a matrixed environment.
* Adaptable learner who can quickly absorb new systems, policies, and processes.
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