Manager, Customer Engagement Operations

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life‑changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfill their aspirations. Join Gilead and help create possible, together.

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come.

The Manager, Customer Engagement Operations will primarily focus on Ad Boards & Consulting Engagements. This person will support the planning, coordination, and execution of advisory board and consulting engagements across the organization. This role helps build and maintain processes, ensures compliance with internal policies, and partners closely with cross‑functional teams and external vendors. The ideal candidate brings strong project management skills, curiosity for process improvement, and a willingness to learn in a highly regulated environment.

• Support the end‑to‑end process for advisory board and consulting engagements (planning, logistics, documentation, close‑out).
• Maintain and update SOPs, templates, and process documentation, ensuring workflows stay accurate and compliant.
• Partner with cross‑functional teams to ensure timely reviews, approvals, and information flow.

• Contribute to process improvements that streamline operations and enhance efficiency.
• Identify areas where new tools, templates, or workflows could improve quality or reduce turnaround times.

• Work closely with Marketing, Medical, Compliance, Legal, Procurement, Finance, and IT partners to support accurate and compliant execution.
• Communicate clearly and confidently with internal and external stakeholders, distilling operational details into simple, actionable updates.

• Support day‑to‑day coordination with external vendors (logistics, med‑comms, production partners).
• Ensure vendors follow established compliance requirements and provide accurate documentation.

• Assist with backend financial processes, including work orders, purchase orders, invoicing, and accrual tracking.
• Maintain complete and audit‑ready documentation across all engagements.

• Operate within a compliance‑heavy framework; learn and apply policies related to HCP interactions, FMV, transfer‑of‑value, and documentation standards.
• Flag issues early and uphold strict adherence to internal and external regulations.

• 6+ Years with BS/BA
  OR
• 4+ Years with MS/MA

• 6+ years of experience in pharmaceuticals, healthcare, consulting, operations, project management, or a similar regulated environment.
• Strong organizational, planning, and project management skills.
• Excellent written and verbal communication; able to deliver…