Retail Store Manager

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Our Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day‑to‑day retail operations activities at the store location.

Job Types: Full‑time, Permanent

• Help hire great people, supervise and manage employees, and ensure all employees have a valid Selling It Right license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback to encourage professional growth.
• Train all team members on work procedures and policies so that everyone understands what is required to do a great job.
• Maintain written SOPs as policies and regulations change and ensure compliance among the team.
• Assist in building a weekly staff schedule that complies with labor policies.
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns, and help resolve any conflicts.
• Achieve high scores on metrics related to Sales Associate Support—high retention of top talent and high team engagement scores.
• Lead by example and work with staff to address any circumstances that may arise in a high‑volume retail store.
• Own all customer feedback and provide complaint resolution in coordination with head office procedures.
• Utilize customer and team member feedback to implement changes that improve the customer experience.
• Execute cannabis selling strategies through collaboration with marketing, related to incentives, displays, and promotion.
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
• Track all employee and store sales daily to ensure optimal performance.
• Analyze core metrics to better understand store performance and exceed goals.
• Utilize approved employee incentives to drive sales and boost morale.
• Maintain store compliance with all local, state, and federal regulations; organize and communicate all required reporting, paperwork, and state tracking system recording.
• Assist LCRB with inventory, sales, and compliance audits.
• Perform all daily opening and closing procedures.
• Implement and oversee security, reporting, and cash management procedures related to opening and closing.
• Make schedules for staff and create a sound work environment.
• Ensure facility maintenance and troubleshoot as necessary, including phone, utilities, technology, maintenance, repairs, stock, and supplies.
• Ensure the sales floor is adequately stocked at all times.
• Track expiring products and promote sales as needed.
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
• Ensure all expired/damaged/returned products are logged and disposed of according to regulations.
• Assist in receiving deliveries that are compliant and accurate compared to invoices.
• Provide daily correspondence via email and manager’s log to team members as needed.
• Comply with all HR policies, including confidentiality and non‑disclosures.
• Maintain a clean and organized work environment.

• Must have Selling It Right Certification.
• Must provide a copy of a clean Criminal Background Check prior to start date.
• Minimum of 5–6 years work experience in the retail industry.
• Minimum of 3 years supervisory experience in a retail environment.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to communicate effectively, both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure completion.
• Well‑def…