Arenas and Parks Manager

Reporting to the General Manager of Community Services, the Arenas and Parks Manager is responsible for the overall operation, maintenance, and management of the City’s arenas, parks, playgrounds and outdoor recreational facilities. This position provides leadership and direction to staff, ensuring safe, efficient, and customer-focused service delivery. The Manager oversees daily operations including scheduling, staffing, facility maintenance, regulatory and safety compliance, event coordination, contractor and vendor management, and budget and revenue oversight.

The role also supports long-term asset management, capital planning, and continuous improvement initiatives to enhance service levels, sustainability, and community satisfaction.

• Oversee the daily operations of arenas, parks, outdoor facilities and amenities to ensure safe, efficient, and high-quality service delivery.
• Develop, implement, and monitor operational schedules, maintenance plans, inspection programs, and seasonal transition procedures (including winter operations as applicable).
• Ensure compliance with all applicable health, safety, and regulatory standards, including workplace safety legislation, facility operating guidelines, and relevant Technical Safety BC requirements.
• Lead and promote a strong safety culture by implementing safe work procedures, conducting workplace inspections, addressing hazards, and ensuring staff are trained and equipped to work safely.
• Manage incident reporting and follow-up, including near-miss reporting, investigations, corrective actions, and coordination related to claims and regulatory reporting as required.
• Monitor facility conditions, coordinate repairs, and schedule preventative maintenance with staff and contractors to ensure equipment reliability and asset preservation.
• Oversee the operation, monitoring, and maintenance of arena refrigeration plants and associated mechanical systems, ensuring accurate logs, testing practices, and operating standards are maintained.
• Support arena ice quality standards and operational requirements, including monitoring ice conditions and coordinating practices related to water quality and resurfacing operations where applicable.
• Oversee parks and outdoor facility standards and maintenance including playground and public-space inspections, sports field and trail safety, and risk controls for public use areas.
• Recruit, train, schedule, and supervise arena and parks staff, including full-time, part-time, casual, and seasonal employees.
• Provide coaching, mentorship, and performance feedback to support staff development, a respectful workplace, and a positive team culture.
• Ensure appropriate staffing levels and resource allocation to meet operational demands, community needs, and budget requirements.
• Promote excellent customer service and respond to public inquiries, complaints, and operational issues in a timely, professional, and solutions-focused manner.
• Coordinate facility bookings, scheduling, and event operations as required, including support for permits, user group requirements, and related revenue processes (e.g., rentals, invoicing, and reconciliations as applicable).
• Build and maintain effective working relationships with community organizations, sports associations, user groups, contractors, and special event partners.
• Manage contractors and vendors, including procurement support, developing scopes/specifications, coordinating service contracts, contractor onboarding and safety orientation, and monitoring performance and service standards.
• Support the development, monitoring, and control of operating budgets, including forecasting, expenditure tracking, cost estimates, and reporting.
• Contribute to long-term maintenance, lifecycle replacement, and asset management plans for parks and arenas, including condition assessments and prioritization of renewal needs.
• Support capital project planning, implementation and coordination of facility and park improvement projects as assigned, including scheduling, communication, documentation, and reporting for management and/or council review where applicable.
• Identify and implement opportunities to improve…