IT Technician

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

• Courageous Spirit – Intentionally moving forward while persevering in a positive manner.
• Servant Heart – Willingness to put others ahead of us while fostering fellowship with co‑workers, clients, vendors and community.
• Fun Attitude – Approaching our lives in a way which encourages excitement, passion and enjoyment.

This position reports to:
Phillip Kristiansen, Operations Manager

• IT Technician
• Location:
  
  Fort St John, B.C.
• Full time, Permanent
• Hours:
  
  Monday – Friday, 8am – 5pm, with some after‑hours support work when needed.

• Communication – clear, professional and effective in both written and verbal communication with clients, co‑workers and leadership
• Collaboration & Teamwork – work effectively with technical colleagues, leader and client teams to deliver integrated solutions
• Adaptability – adjust quickly to changing client demands, priorities and technologies
• Analytical thinking – apply structured thinking to assess client needs, define objectives, and scope solutions
• Documentation & knowledge sharing – develop and maintain high‑quality technical documentation to support knowledge transfer and future troubleshooting
• Client‑centric service orientation – consistently meet commitments to service delivery requirements, balancing quality, timeliness and efficiency

• Delivery solutions to our Small to Mid‑sized business (SMB) with a strong focus on client care, timelines, and KPI deliverables.
• Responsible for liaising with businesses, leaders, users, and co‑workers to provide technical support on complex issues related to our client’s various infrastructure environments.
• Support the Account/Project management office in proposing and developing the “right” solution for the client.
• Investigate, troubleshoot, problem solve, and the resolution of technical infrastructure related issues, and providing third‑level support including root cause analysis testing and documentation.
• Plan/setup/configure/deploy/troubleshoot desktops, servers, networks with a focus on cloud services such as Azure and O365 as well as servers and storage.
• Build and maintain in‑depth knowledge of ESW IT services and offerings.
• Develop and update technical documentation including system configurations, application integration, etc.
• Follow change management procedures when deploying changes to the varying environments.
• Provide remote or on‑site client support to specified clients.
• Assist with planning or implementation of small to complex projects.
• Maintain client commitments related to service delivery requirements.
• Formulate and define the objective and scope based on the clear understanding of the client’s business’ requirements and needs.
• Assist in the development and delivery of automated managed service products.
• Contribute to transformative activities from the Project team to Operations team.
• Perform other duties when assigned.

• 2+ years of experience in an IT Consulting or intermediate technical support role – Preferred.
• Post secondary education in a computer‑related discipline – Preferred.
• Microsoft Certifications, and related industry technical certifications such as AWS are an asset.
• Advanced knowledge of Windows 10, Windows Server 2016/2019, MS Azure.
• Microsoft Full Product Site.
• Virtualization – MS Hyper‑V, VMWare.
• Advanced knowledge with Microsoft Active Directory.
• Advanced knowledge of networking and routing technology.
• Ability to remain calm and work efficiently in stressful circumstances.
• Time management, and the ability to work with minimal…