Shop Service Coordinator

Job Title: Shop Service Coordinator

Location: Dawson Creek

Job Type: Full Time

Wage Range: The hourly wage for this role is typically $21.25 - $40.25 and represents a range across all of Prairie Coast’s BC and Alberta locations. It is influenced by various factors, including job-related skills, experience, relevant training, and work location.

In compliance with the BC provincial government mandates, we are incorporating broad wage ranges into this posting to adhere to the wage transparency requirements.

Prairie Coast equipment is a top performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of Prairie Coast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership Plan.

We are committed to better serve our customers by providing premier products, superior service, and by embracing and utilizing technology. We value integrity, innovation, and passion.

• One of Canada’s Best Managed Companies™ each year since 2013
• One of Canada’s Top Small & Medium Employers™ 2020, 2021 and 2022
• Recognition by John Deere as a top performing dealer in North America

• A competitive compensation package with performance-based bonus opportunities
• Benefits that include a wide range of extended health benefits, travel insurance, prescriptions, dental, life, disability, and critical illness
• Opportunity to participate in Ownership of the company
• A referral bonus program
• Annual sick pay allowance
• Employee company and vendor discount programs
• Employee Assistance program
• Peer recognition program
• Strong focus on training and leadership development
• Company contests and team building events
• The opportunity to interact with leaders of the company

Every person and every task creates the bigger picture that is Prairie Coast equipment.

Our people are what make our world go round – and we love celebrating their achievements.

From the field to the desk, we are constantly challenging ourselves to be the best we can be.

Our opportunity to invest in Prairie Coast. A significant portion is employee owned.

Play a vital role in supporting the daily operations of the Service Department with a strong emphasis on generating business, maintaining customer satisfaction, and ensuring timely collection of service revenue. This position helps drive profitability by coordinating service work, promoting maintenance programs, and managing financial follow-up for equipment repairs and service contracts.

• Previous experience in service coordination, service writing, or customer service.
• Knowledge of agricultural equipment, components, and repair processes is an asset.
• Strong background in sales or business development within a service environment.
• Excellent communication, organization, and problem-solving skills.
• Proficiency in dealership management systems (DMS), service scheduling, and billing software.
• Ability to manage collections and maintain financial accountability.
• Valid driver’s license.

We’ve built a solid team that is the driving force of our success. Are you ready to join us?

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