Manager, IOC

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• Responsible for managing and supervising on-duty Dispatchers during scheduled and non-scheduled operations.

• This job also ensures related support activities are carried out in accordance with American Airlines operating policies and procedures.

• This job is a member of the IOC Team within the Integrated Operations Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or other be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leads and serves a large and complex organization through coordination with multiple stakeholders, individual contributors, and front-line team members

• Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation

• Establishes the Airline’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan

• Ensures AA remains in compliance with all governmental requirements, e.g., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures

• Advocates for passenger’s interests to satisfy DOT 259 Enhanced Protections for Airline Passengers regulations

• Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience

• Demonstrates and cultivates collaborative relationships across all work groups and teams

• Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

• Bachelor's or Master's degree or equivalent training/experience

• 5+ years of leadership experience leading large teams in Technical Operations, Integrated Operations Control, Airport Operations, or Cargo, including unionized frontline work groups

• This job is subject to Department of Transportation (Use the "Apply for this Job" box below). and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances:
  Cocaine, Marijuana, PCP, Amphetamines and Opiates.

• Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred

• In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements

• Strong technical knowledge of aircraft maintenance procedures, as well as FAA policies, practices, and procedures

• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills

• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple work groups

• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions

• Ability to handle simultaneous operational issues, prioritize and work well under pressure

• Ability to build and facilitate relationships at all levels of the organization, both internally and externally

• Excellent communication and…