Fitness Center Manager

American Airlines Hotel, 4501 HWY 360, Fort Worth, Texas, United States of America

Posted Tuesday, January 20, 2026 at 6:00 AM

American Airlines – The Landing at Skyview 6

The Fitness Center Manager oversees daily operations of the gym, ensuring members and guests enjoy an outstanding experience while driving the Fitness Center’s financial success.

• Recruit, hire, train, schedule, and manage team members.
• Complete onboarding responsibilities for all new hires.
• Oversee and supervise the Fitness Center team members on a day-to-day basis, tracking performance and managing performance issues.
• Enforce company policies and procedures consistently with all team members.
• Ensure the Fitness Center is staffed and operational during all business hours.
• Supervise member services to maintain a consistently high level of customer satisfaction.
• Provide customer service support to team members, guests and members, including membership enrollments, terminations, and general inquiries.
• Perform front desk responsibilities, including greeting members, conducting tours, and resolving service questions or concerns.
• Foster and manage quality relationships with owner, members and guests.
• Foster and maintain a professional and positive image of the Fitness Center.
• Train team members on current marketing campaigns and promotions.
• Address and resolve member and guest comments and concerns.
• Monitor inventory and place supply orders as needed.
• Design, implement, and evaluate a variety of fitness, health promotions tailored to owner’s needs.
• Ensure the Fitness Center, exercise areas and locker rooms are monitored, safe, and compliant with health and safety guidelines.
• Ensure that the Fitness Center is well stocked and clean.
• Lead and manage the group exercise program, including scheduling and instruction.
• Manage the lost and found program, ensuring any items left behind by members and guest are returned to the rightful owner.
• Ensure all fitness equipment is safe, clean, and in good working condition.
• Schedule regular inspections, maintenance, arranging repairs or replacements, and removing faulty equipment from use and maintaining accurate documentation.
• Ensure Fitness Center team members are trained on proper equipment use and cleaning procedures.
• Perform other tasks and duties as assigned to support the department’s success and exceed owner’s expectations.
• Manage fitness app/website used for workouts, class scheduling, tracking progress, or member engagement
• Ensure app integrates smoothly with gym equipment, wearable devices, and membership systems
• Train team members on how to use the app effectively
• Monitoring app performance, updates, and user feedback to improve the member experience
• Coordinating with app providers for troubleshooting, upgrades, and data security
• Use app data to track participation, engagement, and program effectiveness
• Ensure member data privacy and compliance with relevant regulations
• Develop and implement a marketing plan to attract new members
• Manage sales & marketing efforts and monitor membership trends
• Address inquiries, tours, and membership concerns to drive sign-ups
• Train and supervise team members to contribute to membership targets
• Build relationships with current members to improve retention
• Drive, track and report on key metrics regularly.
• Participate in the completion of the P/L.
• Assist in the development of the department budget and strategic business plan and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals.

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Bachelor’s Degree in Exercise Science, Kinesiology, fitness or business-related fields preferred.
• Minimum of 3 years of management experience in a fitness environment, including hands‑on training experience leading group exercise classes and tailoring workouts for various fitness levels.
• Current CPR/AED/First Aid certification is required.
• Current certification from a nationally accredited industry association such as NASM, ACSM, NSCA, ACE is preferred.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact…