Director of Case Management

Job Summary

The Comin’ Up Director of Case Management, under the supervision of the Senior Director, is responsible for the implementation and successful execution of case management services for the Comin’ Up program. The Director will develop, implement, and evaluate case management services that accomplish short to mid‑term outcome indicators and long‑range outcomes.

• Supervise and support a team of Case Managers and Counselors
• Ensuring high‑quality, youth‑centered service delivery aligned with program goals and values
• Responsible for oversight and administration of case management services to participants
• Review case management performance and trend data to identify next‑step development opportunities for case management
• Facilitate regular individual and team supervision meetings, promoting collaboration, accountability, and professional growth
• Collaborate with program leadership to improve service delivery models, workflows, and outcomes tracking
• Provide ongoing training opportunities for case management and counseling staff
• Serve as a point of escalation for complex youth or family cases, providing guidance or direct intervention as needed
• Develop and maintain partnerships with external service providers, including mental health, housing, education, and workforce development resources
• Coordinate with internal programs
• Develop new and maintain existing external partnerships
• Manage the routine spending in line with approved budget; ensure all spending is reasonable, allocable and allowable

• Coach Case Managers on best practices, including youth engagement, service planning, documentation, and resource navigation
• Step in to provide temporary case management support during staff absences, high‑need periods, or other coverage needs
• Monitor caseloads, service quality, and compliance with program protocols, funder requirements, and legal standards

• Review and approve referrals to counseling
• Provide oversight and support to the Counselor, ensuring services are trauma‑informed, developmentally appropriate, and ethically delivered
• Monitor caseloads, service quality, and compliance with program protocols, funder requirements, and legal standards

• Provide support to Case Managers or Site Directors in the completion and submission of court docket and Tarrant County Juvenile Services referral forms

• Ensure documentation and reporting are timely, accurate, and aligned with privacy and confidentiality standards (e.g., HIPAA, FERPA)
• Manage and provide data for grant deliverables by deadline
• Accountable for successful implementation and completion of grant and contract requirements as it pertains to case management activities
• Responsible for the accurate and on‑time completion of monthly reports pertaining to case management activities
• Responsible for tracking and reporting on case management key performance metrics and implementing course correction as needed to meet performance goals
• Ensure Case Managers and Counselors are entering data into MyClub Hub according to set standards

• Bachelor’s Degree from an accredited college or university or equivalent experience; social service majors preferred
• Experience with management, fiscal responsibility, case management, and youth programming
• Minimum two years experience working with at‑risk and/or gang‑involved youth or teen‑focused programming for youth development

• Physical demands:
  The usual and customary methods of performing the job’s functions require the following demands: must be able to remain in stationary position occasionally; occasionally move about the office to access file cabinets, office machinery, attend meetings and the like; occasionally to frequently move about the community to complete job duties; frequently move about facility to interact with members and staff;
  
  daily operation of a computer and other office equipment such as a copy machine, scanner, printer and the like; frequently communicates with staff, members, parents, partners, and community to conduct regular business…