Certified Printer Technician - Fort Worth, TX

Join to apply for the Certified Printer Technician - Fort Worth, TX role at Velocity, A Managed Solutions Company

We are seeking a Certified Printer Field Technician to join our growing team. This role combines hands‑on expertise in printer service and repair with field installation and customer support responsibilities. The technician will be deployed to customer and retail partner locations across the region to diagnose, repair, install, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, and related technology.

The position requires 95% travel and reports to the Field Operations Supervisor.

• Diagnose, repair, and maintain wide format printers and related equipment.
• Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
• Ensure job sites operate to company and customer standards.
• Communicate professionally with store personnel, customers, and internal support teams.
• Troubleshoot and resolve device and equipment issues efficiently under deadlines.
• Manage helper technicians, ensuring adherence to processes and safety standards.
• Maintain accurate service records and timely expense reports.
• Travel frequently (regional and national) and adapt to scheduling demands, including nights and weekends.
• Uphold company standards for professionalism, safety, and compliance at all times.

• Follow oral and written instructions.
• Work effectively with a team independently.
• Multi‑task and work under deadlines.
• Critical thinking for problem solving.
• Flexibility with scheduling demands including nights and weekends.
• Demonstrate a customer service orientation.

• Minimum High School Diploma/GED.
• Minimum 2 years of experience in printer service/repair (inkjet and dye‑sublimation required).
• Minimum 2 years in field services, installation, or similar technical background.
• Strong troubleshooting, critical thinking, and customer service skills.
• Familiarity with basic hand tools.
• Ability to work independently and in a team.
• Valid driver’s license, reliable transportation, and pass background check, motor vehicle report, and drug screening.
• Able to obtain certifications required for aerial lifts.

• Frequently lift and carry tools, equipment, and materials weighing up to 60lbs.
• Navigate uneven terrain safely and efficiently.
• Push, pull, reach, and perform overhead tasks.
• Stand or walk for extended periods of time.
• Perform repetitive tasks as required.
• Climb ladders, work at elevated heights, and maintain balance.
• Work in confined spaces when necessary.
• Assume various physical positions including standing, bending, crouching, crawling, or kneeling.
• Maintain hand‑eye coordination to effectively use small tools and components.

We are an energetic team eager to succeed. Velocity promotes a collaborative work environment that prioritizes strengthening relationships with customers and team members to achieve our goals. As a growing technology solutions and services company, every team member has the opportunity to make an impact by providing the best technology and customer experiences.

Velocity is committed to diversity and inclusion, fostering a work environment where all team members can thrive and bring authentic selves to work.

• Customer‑obsessed
• One team
• Do the right thing
• Let’s go!

• Medical, Dental, Vision
• PTO & Paid Holidays
• 401K with Employer Match
• Company provided Life Insurance, Short/Long‑Term Disability
• Supplemental Benefits Available

Velocity started in 2005. With over 500 employees, Velocity provides customized voice and data network solutions and support services enhancing communication for multi‑location enterprises. To learn more, visit

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E‑Verify.