Truck Field Service Technician - HOLT Truck Centers

Truck Field Service Technician 3 - HOLT Truck Centers

Job Category
:
Technical

Requisition Number
: TRUCK
012274

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• Posted :
  November 18, 2025
• Full-Time
• On-site

Showing 1 location

Job Summary: Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles.

The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2)
Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and repairs On-Highway trucks both Cat and OEM
• Travels to and from the job site and travels to retrieve parts
• Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
• Orders parts needed to complete repairs
• Completes and files documentation necessary to justify billing
• Responds to customer needs after hours when needed
• Maintains a P Factor of 110% or greater
• Maintains less than .5% rework for years total sales
• Troubleshoots and diagnoses engine malfunctions and failures
• Performs engine and related equipment repairs on trucks and trailers
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprograming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Acts as a mentor and coach to lower level Technicians
• Completes all assigned Technician Training Path courses and safety training
• Requires regular and punctual employee attendance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge and ability to explain how various systems function on trucks and trailers
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to learn and navigate various software for both CAT and OEM
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to follow logical troubleshooting procedures
• Ability to operate a conventional forklift

  Education and Experience:

  • High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
  • Five or more years experience required
  • CDL – Class A or B required
  • Experience leading/mentoring preferred
  • Has met HDSI requirements for preceding Technician levels;
    Ability to model and teach Holt’s VBL Culture
  • On-going Safety Training required

  Supervisory Responsibilities:

  • None

  Travel:

  • Travel up to 40% and…