Dish Machine Technician

Overview

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our ICARE values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

The Dish Machine Technician reports to the Service Manager. Located in Lewisville, TX. Full-Time. Remote.

The Dish Machine Technician is responsible for providing intermediate-level service, repair, and installation of food service equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently.

• Equipment Service: Independently work on leased and billable customers' food service equipment (COD Calls). Perform intermediate-level equipment and accessory installations.
• Repair and Maintenance: Complete on-site repair and maintenance, limited to standard kitchen equipment (no specialized equipment), on a full on-call rotation. Run intermediate troubleshooting and test tasks.
• Inventory Management: Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
• Communication: Provide timely and detailed service reports via assigned tablet. Reach out to Senior Service Techs for troubleshooting or assistance periodically. Use field automation systems (tablets, cell phones, etc.).
• Customer Interaction: Provide professional service and customer support during reactive service calls, PMs and installations. Comprehend customer requirements, build positive relationships, and take appropriate actions.
• Safety and Compliance: Operate vehicles in a safe manner. Use appropriate personal protective equipment (PPE). Inspect food service equipment to ensure safety. Survey safety devices and equipment regularly.
• Documentation: Read and interpret equipment manuals for required maintenance and service. Maintain and take periodic inventory of parts, materials, and components as directed.
• Additional Responsibilities: Inform management regarding intermediate procedures and/or status of work orders. Help in other jobs as needed. Perform other related duties as required and assigned.

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Confident presentation skills to convey information to groups of customers when needed.
• Ability to troubleshoot, test, repair, and service food service equipment.

• High School diploma or equivalent
• 1 - 2 years of experience in commercial installation and/or service and repair of food service equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration.
• Intermediate computer skills.
• EPA certifications of Level 1 & 2 minimum; universal preferred.
• Capability to work flexible shifts and to adapt to changing work schedules.
• Ability to successfully pass a background check post offer acceptance.

• Ability to lift 75 pounds.
• Bend or twist body.
• Use…