LTL Operations Specialist

Who We Are:

Fitz Mark is a third‑party logistics provider specializing in all modes of transportation. We deliver best‑in‑class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, Fitz Mark has been able to sustain growth in a complex industry and market.

At Fitz Mark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

The LTL Operations Specialist is responsible for handling both carrier and customer‑facing tasks within the LTL Department. This position will be involved in managed accounts specific to the department, with tasks including conflict resolution, quoting shipments, scheduling, bidding on freight, and most importantly growing relationships with our customers. The person for this position will have tenacity, a passion for account success, and thrive in a fast‑paced environment.

• Communicating professionally in person, over the phone, and via email to accounts, customers, and team members
• Track growth/decline of managed customer accounts and identify new opportunities
• Utilize TMS to enter bids and keep communication with customers
• Provide customers with a quick, effective solution if problems arise
• Continuously build and increase industry knowledge
• Act as main point of contact for customers
• Assist accounting department with any invoicing problems that may arise
• Generate sales among existing customer accounts, including upselling and cross‑selling
• Service multiple customer accounts concurrently, often meeting deadlines

• High School Diploma required
• Bachelor’s degree in a related field preferred
• Minimum of two‑year experience in logistics preferred, preferably on the LTL side of the business
• Minimum of three‑year experience in customer service preferred

• Exceptional communication skills, written and verbal
• Passion for sales and the art of negotiation
• Self‑starter mentality
• Ability to maintain composure in a fast‑paced environment
• Strategically focused and persistent
• Ability to multitask while simultaneously building relationships

• Paid Industry Training
• On‑Site Gym (Indianapolis, Chattanooga, Birmingham, Fort Worth)
• Comprehensive Benefits Package (Medical, Vision, Dental)
• Company‑Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1‑Year Anniversary
• Free Onsite Parking

Fitz Mark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.