Technical Account Manager

Direct message the job poster from Babich & Associates

The Account Manager delivers innovative, automation and control solutions to industrial clients, helping enhance operational efficiency and optimize facility performance through advanced technologies. Responsibilities include both independent and team-based sales efforts, strategic goal setting, key account development, and maintaining deep market awareness. The role requires strong interpersonal skills, effective communication, self-motivation, and professionalism, with frequent customer interaction and collaboration. Candidates should be comfortable discussing technical automation architecture, instrumentation, and integration strategies with engineers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Maintain a high level of industry knowledge, including trends.
• Establish relationships with clients/customers.
• Understand customer businesses.
• Identify the customer’s critical success factors, initiatives, and KPIs.
• Solutions Development
• Identify recurring problems and conduct thorough diagnoses to determine requirements and potential solutions.
• Select problems that can be addressed using clients products and services.
• Serve as a solution architect to outline potential approaches.
• Assist customers in selecting optimal solutions that benefit both organizations.
• Sales Strategy & Execution
• Lead opportunity identification and qualification of selected opportunities.
• Develop and maintain account strategies that maximize profitability and foster long-term relationships.
• Prepare and communicate sales plans, progress, and results to management.
• Maintain accurate records in CRM and funnel management.
• Participate in industry conferences, trade shows, and professional associations.
• Internal Collaborating & Reporting
• Collaborate cross-functionally with Engineering, Engineering Services, and other internal teams.
• Take ownership of coordination efforts to support focused selling activities, project pursuits, and customer satisfaction.
• Utilize CRM and other internal systems to manage customer data, track opportunities, and report performance metrics.
• Participate in organizational meetings, training sessions, and strategic planning.
• Contribute to continuous improvement initiatives by sharing feedback and insights from customer interactions and market trends.

• Bachelor’s degree in Engineering, Business, or a related technical discipline from an accredited college/university or demonstrated successful industry experience.
• At least 3-5 years sales experience, including dealing with complex selling situations.
• Legally authorized to work in the United States.
• Clear background check, valid driver’s license, and clean driving record.
• Excellent written and verbal communication skills; comfortable with public speaking and presentations.
• Ability to manage multiple concurrent issues and navigate ambiguity.

• Ability to travel up to 75% of the workday by car.
• Able to lift and carry up to 40 pounds (demo and customer equipment).
• Must be able to work outdoors for extended periods when visiting customer sites.
• Ability to wear personal protective equipment (PPE) as required.

We are committed to diversity and inclusivity in our hiring practices.

Mid-Senior level

Full-time

Commercial and Service Industry Machinery Manufacturing