Sales Support Representative- Residential Builder

Company Overview

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across industries such as Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. We are a community of proud associates who operate with a shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday‑Friday 8 am – 5 pm plus 1 Saturday 6 weeks

Pay: $19.65‑$31.41

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Use a customer relationship management (CRM) system and phone system effectively.

• 0‑3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented mentality with ability to build relationships (a plus).
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

We value our associates’ well‑being and provide a holistic benefits plan that supports mental, physical and financial wellness. Our competitive offering includes health, dental, vision, paid time off, life insurance and a 401(k) with a company match. Associates also enjoy additional meaningful and inclusive enhancements such as mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

Pay Range: $18.71 – $31.41

Estimated Ranges displayed are monthly for salaried roles or hourly for other roles.

This role is eligible for bonus or incentive plan.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson is an equal opportunity employer and a government contractor that abides by federal regulations prohibiting discrimination against qualified protected veterans, individuals with disability, and other protected classes. Ferguson Enterprises, LLC is an equal employment employer. We provide equal employment opportunity and reasonable accommodation information upon request.

Entry level

Full‑time

Other

Wholesale, Wholesale Building Materials, and Construction