Early Morning Stock Associate

Overview

Join to apply for the Early Morning Stock Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require.

The Associate may be requested to perform additional tasks in specific situations to help achieve customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keeps egress clear and reports any unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed — is register-trained, assists with merchandise, and answers questions respectfully and knowledgeably. Greet Customers with eye contact, a smile, and a greeting; say "thank you" with every register transaction.
• Provides prompt responses to Customers. Responds to Customer Service calls immediately and handles issues in a courteous and helpful manner, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas) to maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines while maintaining brand familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, the Shortage Highway, the Store Protection Specialist (where applicable), and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows MOS policies, including MOS merchandise identification, processing, and notifying Store Leadership to review/dispose as needed.
• Follows all policies and procedures concerning cash, checks, charge cards, refunds, voids, and offline procedures; maintains accuracy when handling tender.
• Demonstrates urgency to perform duties efficiently, maximizing productivity and minimizing steps in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to regularly bend at the waist, squat, kneel, climb,…