Shopping Manager

• Locations 3100 S HULEN ST, FORT WORTH, TX, 76109, US
• Banner Tom Thumb

Position Overview:

The Home Shopping Department Manager leads a fast-paced E-Commerce team responsible for selecting, staging, and delivering online grocery orders. This role manages 15–30 associates while ensuring an exceptional customer experience, high product quality, and strong operational performance. The manager works closely with store leadership, oversees daily operations, and drives E-Commerce sales while maintaining accuracy, efficiency, and customer satisfaction.

Daily Operations:

• Lead day-to-day E-Commerce operations and supervise picker performance.
• Ensure produce quality, correct product dating, and accurate order selection.
• Maintain a minimum picking standard of 90 picks per hour.
• Audit order accuracy, staging, and on-time readiness for delivery.

Product Availability & Inventory:

• Coordinate with Store Director, department heads, receivers, and vendors to ensure product availability.
• Manage the re-shop process to reduce out-of-stocks and substitutions.
• Maintain 97% in-stock fulfillment, less than 3% out-of-stocks, and zero missing items.
• Participate in weekly meetings with store leadership.
• Observe shoppers and drivers to ensure best practices are followed.
• Partner with store leadership to interview, hire, train, coach, and mentor associates.
• Create effective work schedules to meet performance and efficiency goals.

Customer Service:

• Communicate with customers proactively and respond to inquiries or concerns.
• Process refunds promptly.
• Assist drive‑up customers and delivery service partners.

Asset & System Management:

• Manage E-Commerce equipment, assets, and undelivered product.
• Use internal systems to manage orders, reporting, communication, and business directives.

• Customer service or retail experience preferred.
• Experience working in team environments.
• High school diploma, GED, or equivalent.

• Proficiency with computers and tools such as Microsoft Office (Outlook, Excel, Word), Manhattan, VTIL, Fix Exceptions, and Power BI.
• Strong customer service abilities and relationship‑building skills.
• Attention to detail and strong personal integrity.
• Ability to prioritize, multitask, and make effective business decisions.
• Strong written and verbal communication skills.
• Effective training and coaching abilities.

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).

Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on‑going basis.

* For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

• Job Identification 673333
• Job Category Retail, Store Ops
• Posting Date 01/23/2026, 10:48 PM
• Locations 3100 S HULEN ST, FORT WORTH, TX, 76109, US