Shift leader, Restaurant​/Food Service

Overview

PAY TRANSPARENCY: earn between $14.25 and $14.75 plus digital tips!*

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. Ready to join our growing Potbelly Nation?

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Note: If hired, you must meet and maintain all eligibility requirements to qualify

• Delight customers with great food and good vibes
• Friendly and customer service oriented
• Strong written and verbal communication skills
• Problem-solving abilities
• Comfort with higher noise levels from music, customers, and staff
• Ability to work in a fast-paced environment
• Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Ability to handle the heat of the kitchen; knife skills are a plus
• At least 18 years old
• Minimum 1 year supervisory experience in a restaurant or retail environment preferred
• Ability to stand/walk for 8-9 hours or as needed
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants must become food safety certified within 30 days of employment

• Lead team members on shifts, assign tasks efficiently, and provide feedback
• Ensure all security procedures are followed
• Ensure back-of-house procedural standards are met
• Count drawers and follow cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register and balance cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Certification requirement: As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is through the Illinois Department of Public Health; in all other states, certification is through the National Restaurant Association (Serv Safe), National Registry of Food Safety Professionals, or the National Environmental Health Association (Prometric). If certification is not achieved after two attempts, the candidate will not be qualified to continue in a Shift Leader or Management capacity.

Potbelly cannot make guarantees about tip earnings.

We are committed to a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.

We are an equal opportunity employer. Applicants will be considered without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by law.

Final date to receive applications: Applications must be submitted by 9/2/2025 to be considered. The posting may close earlier if a suitable candidate is selected before the deadline.

Already applied? Go to Talent Reef to see your application.

Company: Potbelly Corporate

Position: Shift Leader

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #:

Date Posted: August 29, 2025

Location: 4825 Overton Ridge, Fort Worth, TX 76132

Job Category: Associate