Jack Box - TEAM LEADER

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POSITION SUMMARY:

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• Well-Trained:
  Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

• Neat and Well-Groomed:
  Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

• Friendly:
  Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the JIB Hospitality Model.

• Well-Staffed:
  Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
• Helps with order taking and cashiering during busy times.
• Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help, when necessary, to meet guests' needs.
• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

• Food Tastes Great:
  Monitors quality to ensure the food looks and tastes great and is of high quality.
• Models and monitors food presentation and coaches team members when necessary.
• Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

• Consistent and Quick Service:
  Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
• Leads and coaches team on how to provide consistent, fast service.
• Helps with order taking and cashiering during busy times.

• Order Accuracy:
  Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
• Holds employees accountable to minimal order errors and re-trains them as needed.

• Food Safety:
  Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
• Follows all hand washing and glove procedures.
• Completes the Food Safety Checklist each shift.

• Brand Ambassador:
  Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

• Focus on the Guest:
  Treats guests and employees with care and respect; is passionate about serving the guest; steps in to help employees when necessary; has a happy, friendly personality that is engaging to both the guest and other employees; reads the guest and anticipates their needs; pays attention to guests' verbal and non-verbal communication and addresses them proactively; handles guest complaints, says "Yes" to the Guest without arguing, questioning or assuming the guest is right;
  
  inspires team to take care of guests and make them the number one priority.

• Team
  
  Skills:
  
  Treats all employees with care and respect; is a good team player and leader; has a positive can-do attitude; is dependable and reliable; is willing to help others; keeps calm and does not show signs of stress; is open and willing to work with and lead people of all backgrounds; ensures the team provides quick service while maintaining a calm environment;
  
  coordinates team to cover all roles and ensures compliance with JIB standards and labor laws.

• Commitment:
  Thrives in a fast-paced, high-energy team environment; performs professionally during difficult situations and/or high-volume times; takes pride in utilizing systems to produce quality products and keep the restaurant clean; takes corrective action to resolve issues that could jeopardize food safety or quality; is flexible and changes direction based on business needs; works with urgency; knows and trains others on products and menu;
  
  knows and uses Jack in the Box systems and tools; trains team members on them where applicable; takes accountability for cash management and handling during their shift; is meticulous in following…