Pastry Supervisor

Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).

Dickies Arena hosted 172 events in our last fiscal year, in first quarter of 2023 was ranked 4th in the world for gross ticket sales by Billboard and was nominated for Arena of the year by the Academy of Country Music for the 2nd consecutive year. Our team is growing, and we are looking for energetic and motivated individuals to join us on the journey!

Reports to:

Pastry Chef

The Full-time Pastry Chef will oversee all dessert production in the respective areas of Concessions, Suites, Clubs/ Catering in the Pastry Chefs absence, along with menu/feature development, & event-based planning for all other Food & Beverage outlets. The Full Time Pastry Supervisor will work closely with the Pastry Chef as well as the Culinary Team, and FOH counterparts to ensure quality selections are available on an event-by-event basis with consideration of the anticipated guest demographic, and directions given by the Pastry Chef.

They are also responsible for making sure food quality and sanitation are maintained to the highest of standards. They will assist in the establishment and achievement of financial targets including, but not limited to labor and food cost. The Full Time Pastry Supervisor will need to have a well-rounded baking background, but still be able to assist in all F&B outlets if needed.

• 2+ years of culinary baking experience.
• Previous experience in high volume, complex food service operations; sports and/ or entertainment venue strongly preferred.
• Comprehensive knowledge of baking, pastry, and chocolate work, with a focus on quality, production, sanitation, food cost controls, and presentation
• Demonstrate ability to complete projects in a reliable, productive, and expedient manner while adhering to strict deadlines.
• Keyboarding skills and computer proficiency with software knowledge including MS Office
• Experience with computerized work force management software strongly preferred
• Experience with inventory and order management software strongly preferred
• Excellent verbal and written communication skills
• Ability to work independently and in a team environment
• Able to communicate effectively with management team, guests, and team members
• Superior internal and external customer service experience
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts including nights, weekends, and holidays
• Must be able to work in fluctuating temperatures
• English reading, writing, comprehension, math, and computer skills required
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift

• Partner with the Dickies Arena Food and Beverage department leadership team to ensure a successful arena F&B operation
• Assist with the establishment and enforcement of Dickies Arena policies
• Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met, consistent and effective communication occurs, efficient operational performance and a positive reputation of venue within the market/ industry is maintained
• Support the concept development and overall operating plan establishment for all food and beverage areas as it pertain to dessert options and pastry needs
• Drive the development of unique and signature dessert menus, recipes, special features, etc. for the venue with consideration to seasonal opportunities and industry trends
• Assist in the hiring, training, scheduling and daily oversight and mentorship of bakery team members
• Ensure all bakery team members have the tools necessary to complete their jobs
• Ensure consistent execution of all recipes, training, and accountability of the culinary team
• Operate and manage…