Shift supervisor, Restaurant​/Food Service

Join to apply for the Shift Supervisor role at Genghis Grill
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Base pay range: $15.00/hr - $20.00/hr.

At Genghis Grill, we want you to succeed! We offer expert training, competitive wages, daily tipped, flexible work schedules, a diverse work environment, 401(k), free teammate meals & discounts, and opportunities for advancement and career growth.

The Shift Supervisor is a critical member of the operations team. The role includes overall shift operation of the restaurant, focusing on team performance, sales and profitability, cost controls, training and development, and employee retention. The Shift Supervisor works to ensure the restaurant meets financial and operating goals.

• Promotes the company's mission, vision, and values.
• Runs and manages shifts effectively with a focus on assigned responsibilities.
• Ensures customer satisfaction and applies customer recovery strategies.
• Effectively leads, develops, and motivates the team.
• Delivers a quality product and experience based on brand standards and operating procedures.
• Conducts effective pre‑shift meetings during every shift.
• Enforces company human resources policies in all aspects of the manager and teammate experience.
• Enforces all food safety policies and procedures to ensure compliance with FDA and Health Department regulations.

• Strong leadership skills to train, coach, develop and motivate others.
• Able to make critical decisions.
• Excellent communication skills including writing, speaking, and public speaking.
• Exceptional organizational and operational skills.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management.
• Financial skills, including calculating food and labor costs and knowledge of cost‑controlling measures.

• Ability to speak clearly and listen attentively to employees and guests.
• Ability to read and write to facilitate communication.
• Ability to stand and exert well‑paced mobility for up to four hours.
• Ability to lift and/or move up to 50 pounds.
• The workplace may frequently expose the team member to heat/cold and odors.

• Must be at least 21 years of age.
• Extensive background, 5+ years, in high volume full‑service restaurant food operations.
• Valid Serv Safe certification.
• Detailed knowledge of county, state, and federal health codes.
• Knowledge of basic employment laws and regulations.
• Some knowledge of Spanish is a plus.
• Minimum high school education; college degree is preferred.

Verbal and Reasoning Requirements:
Must be able to speak clearly and listen attentively to co‑workers and managers. Must be able to engage in a two‑way conversation with customers on the floor. Must have the ability to read and/or follow verbal instructions and implement them. Must be capable of applying common sense and understanding to carry out oral and/or written instructions. Must understand and adhere to service standards.

I have reviewed this job description and am able to perform the essential functions of the job under the described conditions with or without reasonable accommodation.

Mid‑Senior level

Full‑time

Management and Manufacturing

Restaurants