Quality Operations Specialist; Customer code

Quality Operations Specialist (Customer code: 388-1)

The Quality Operations Specialist is responsible for developing conformity packages for the 525 program and ensuring compliance of the client quality management system to regulatory requirements. The selected candidate will develop, revise, and maintain processes, procedures, and program plans in the QMS, as well as processes and procedures for the client certified repair station.

• Maintain, update, and revise QMS procedures.
• Revise Repair Station Training Manual.
• Revise Repair Station Quality Manual for addition of the Flight Research Center.
• Create a procedure for a common FAA roster of technicians for all repair stations.
• Update training records for all repair station employees.
• Create/revise procedures for PC Extension.
• Update/revise all repair station standard training in Brain Shark.
• Update/revise all ARD training in Brain Shark.
• Track and monitor commercial quality escape RCCA.
• Create drug and alcohol random testing procedure for all repair stations.
• Create/revise procedures for addition CPR/BPR Warehouse to Quality Management System.
• Support cross‑functional teams engaged in continuous improvement initiatives and root cause corrective action (RCCA) efforts, along with risk evaluation and mitigation coordination.
• Perform duties in accordance with company policies, procedures, processes, and guidelines.

• BS College Degree.

• 7‑10 years of experience.
• Experience developing and writing internal procedures and creating training classes.
• Previous work at 14 CFR Part 145 Repair Station.
• Action‑oriented and able to work independently or as a team member.
• Experience using MS Office Suite (Outlook, Word, Excel, PowerPoint, Access, Project, and Visio).
• Strong understanding of FAA regulatory requirements.
• Skilled verbal & written communication; interaction with internal and external customers (government agencies, etc.).
• Corrective action & continuous improvement methodology, including statistical analysis and project management techniques.
• Work efficiently with minimal oversight, strong communication skills, and well organized.

• Seniority level:
  Mid‑Senior level.
• Employment type:
  
  Full‑time.
• Job function:
  Quality Assurance.