Quality Assurance Manager - DEA Program - Fort Worth, Texas

Quality Assurance Manager - DEA Program - Fort Worth, Texas Description

The QA Manager is responsible for providing quality oversight of the entire scope of contract performance, through audits and self‑inspection activities. The QA Mgr. is also the Safety Management System (SMS) Administrator, Quality Management System (QMS) Representative and Risk Manager. The QA Mgr. has direct functional relationship to the company Director of Operational Excellence – enabling an independent and unbiased audit/evaluation process.

The Mgr. provides QA information/advice to the Program Manager (PM) and helps the management team maintain a posture of compliance, through succession training and surveillance. Total salary varies depending on experience, ratings and certifications.

• Business Acumen:
  Combine experience, knowledge, and perspective in the context of a particular situation and collaborate with other team members to make sound judgments. Must be able to communicate clearly and concisely, both verbally and in writing.
• Writing:
  Strong expository and descriptive skills. Must be able to understand the subject matter when generating reports or when checking for credibility during peer, technical and editorial type reviews.
• Make Enquiries:
  Utilize investigative techniques, risk‑based thinking and other principles when performing case studies, investigations, assessments, evaluations or audits for evidence of statistics, decision or action.
• Process Assurance:
  Perform process‑based performance assessments to ensure compliance with contract criteria, and applicable regulatory requirements.

Analyzing process characteristics, interpreting data, identifying strengths and weaknesses, and determining if there are trends of decreasing capability or increased risk. Product Assurance:
Evaluate aircraft service provider maintenance/quality inspection systems, and capabilities.

• Coordinates Quality Control Program (QCP) execution – providing program‑wide standardization of process control.
• Ensures procedures and processes are current, correct or precise, and compliant with applicable DEA, Federal Aviation Administration (FAA), and company standards.
• Provide objective feedback to program management regarding compliance to approved plans, procedures, and standards.
• Reports results of audits, process performance and product conformity, status of internal preventive and corrective actions; status of supplier corrective actions; recommendations for continual improvement; and aircraft incident investigations.
• Prepares analysis of contract performance metric data and reports that identify nonconformities as well as positive and negative trends.
• Facilitates the root cause analysis process to determine the cause of identified nonconformities and recommend appropriate corrective actions to prevent recurrence.
• Service Provider Relationship Management focusing on establishing and promotion of strong business relations ensuring long‑term success and reduced risk.
• Facilitates response to DEA concerns or complaints.

Associate or Bachelor’s Degree or 10 years’ experience evaluating and applying aviation related quality principles, methods, and practices, including being diversified in implementing and sustaining ISO 9001 / AS9100 Series Quality Management Systems, FAA Internal Evaluation Programs. Experience with International Standard for Business Aircraft Operations (IS‑BAO) Safety Management System operating practices desired. If a candidate believes they are qualified for the job although they do not have the minimum qualifications set forth below, a request for consideration through substitution of related education and experience may be made.

Any request to substitute related education or experience for minimum qualifications must be addressed in writing to the Program Manager, identifying the related education and experience which demonstrates the candidate’s ability to perform all essential functions of the position.

• Must hold a currently effective mechanic certificate issued by the…