Intake Specialist
Listed on 2026-01-25
-
Non-Profit & Social Impact
Community Health, Youth Development -
Social Work
Community Health, Youth Development
More than a career . . it's a calling!
Founded in 1888, Union Gospel Mission of Tarrant County is a united Christian organization and ministry dedicated to providing love, hope, respect, and a new beginning for homeless women, men, and families. UGM-TC is funded entirely by the generosity of the community and offers a residency program for individuals looking to maximize their potential and transition out of homelessness. Through the programs and services provided, individuals develop essential life skills to become independent, productive members of our community.
UGM-TC is God’s healthy place to end homelessness one person at a time. Come serve with us!
Union Gospel Mission of Tarrant County is on a mission to provide Hope, Respect, and New Beginnings to our unsheltered neighbors through discipleship and the transformational love of Christ.
As an Intake Specialist, you will be the hands and feet of Christ to those stepping into a new chapter - many for the first time in a long time. As a key member of our ministry team, the Intake Specialist serves as the first point of connection for individuals and families seeking refuge, hope, and healing. Rooted in Christian faith and guided by TBRI® principles, this role ensures that each guest is welcomed with dignity, safety, and compassion.
The Intake Specialist facilitates trauma-informed assessments, coordinates initial services, helps individuals and families complete placement application for UGM-TC programs while fostering an environment of trust and grace, where healing can begin.
- Greet every guest with warmth, compassion, and a non-judgmental spirit, embodying the love of Christ.
- Build trust through attuned, respectful communication using TBRI® Connecting Principles (eye contact, soft tone, presence).
- Offer prayer and spiritual encouragement when appropriate and aligned with the guest’s comfort level.
- Conduct holistic placement interviews that reflect each individual’s story, not just their situation.
- Assess needs related to safety, housing, trauma history, mental health, and substance use with sensitivity. Provide appropriate referrals to internal or external programs in the community based on placement assessment.
- Identify TBRI®-informed strategies to support regulation and felt safety during the placement process.
- Collaborate with program staff to determine appropriate placements, accommodations, and next steps.
- Ensure smooth transitions by preparing guests for the structure and rhythm of shelter life.
- Provide orientation to shelter rules through TBRI® Correcting Principles: proactive guidance, voice tone, and consistency.
- Maintain accurate, timely records in alignment with agency, funding, and ethical standards.
- Honor each guest’s story by protecting their dignity and confidentiality at all times.
- Equip guests with knowledge of available resources, shelter services, and support systems.
- Encourage personal agency and decision-making, utilizing TBRI® Empowering Principles (choice, voice, co-regulation).
- Support guests in their goals toward healing, stability, and spiritual renewal.
- A heart for ministry and a deep commitment to the Gospel of Jesus Christ.
- High School Diploma or GED required; degree in Social Work, Psychology, Counseling, Ministry, or related field preferred.
- Prior experience working with vulnerable populations (e.g., unsheltered, trauma, addiction).
- Familiarity or training in TBRI® or other trauma-informed care models (or willingness to receive training).
- Exceptional interpersonal and de-escalation skills grounded in patience, empathy, and presence.
- Strong written and verbal communication skills.
- Bilingual a plus.
- Ability to work in a fast-paced, high-emotion environment with grace and adaptability.
- Work is primarily on-site at the shelter and may require evenings, weekends, or holidays.
- Must be able to stand, walk, or sit for long periods and lift up to 25 lbs. occasionally.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).