Social Media Content & Community Manager

eosera® is changing the way people think about ear care—and beyond. As one of the fastest-growing consumer health companies in the U.S. and a four-time Inc. 5000 honoree, we build science-backed products that solve real problems. Our mission is big, our team is highly collaborative, and we are scaling quickly. We're seeking passionate, driven individuals to join our collaborative team who will champion our seven key core values:

• Empowerment - We think everyone has the potential to be outstanding.
• Collaboration - We agree that everyone has something to contribute.
• Growth - We focus on continual improvement of ourselves and our ventures.
• Passion - We have drive and an appetite for excellence.
• Bravery - We believe calculated risk-taking will result in great accomplishments.
• Positivity - We believe happiness is healing

We're looking for a Social Media Content & Community Manager with exceptional writing skills, social media expertise, and the ability to build authentic community engagement. Join our growing marketing team to amplify the eosera® brand voice across social channels. You'll create compelling social content, manage community interactions, develop influencer relationships, and explore emerging platforms like Tik Tok Shop. This role requires someone who understands the eosera® brand voice, navigates FDA regulations with sensitivity, and balances strategic direction with proactive initiative in a hyper-growth environment.

• Full-time, on-site role, based in Fort Worth, TX.
• Some evening weekend availability may be required for real-time engagement.

• Execute social content across Instagram, Tik Tok, Facebook, Linked In, and X in alignment with established strategy and brand guidelines.
• Write captions, responses, and community interactions in the eosera® brand voice with clarity, warmth, and precision.
• Manage daily community engagement, including comments, DMs, and inquiries, with timely and thoughtful responses.
• Work closely with Brand, Social, Operations, Product, and external agency partners.
• This role has direct ownership of day-to-day community management and influencer execution and direct influence on brand voice, sentiment, and creator partnerships.

• Identify, engage, and manage relationships with influencers, brand advocates, and micro-creators.
• Own influencer outreach, negotiations, coordination, and ongoing relationship management.
• Track influencer effectiveness and provide feedback on performance and engagement quality.

• Own the social and community execution of Tik Tok Shop.
• Collaborate closely with eCommerce partners who manage listings, pricing, and promotions.
• Engage creators and community members to support Tik Tok Shop growth.

• Monitor engagement trends, community sentiment, and content performance.
• Share insights and recommendations with marketing leadership.
• Support campaign execution and seasonal initiatives.

• Document workflows and best practices for community management and influencer engagement.
• Collaborate closely with Brand Communications, eCommerce, Design, and Marketing Operations.
• Work flexible hours when needed to support influencer coordination or real-time community engagement.

• Bachelor’s degree required (Marketing, Communications, or related field preferred).
• 5+ years of experience managing social media and community for consumer brands.
• Exceptional writing skills with a strong portfolio of brand-aligned social content.
• Hands-on experience managing influencer partnerships.
• Demonstrated ability to work within regulated or compliance-sensitive categories.
• Strong organizational skills and attention to detail.

• Native social platforms (Instagram, Tik Tok, Facebook, Linked In, X)
• Tik Tok Shop Creator Marketplace
• Bazaarvoice as a social commerce and influencer tool
• Social scheduling & analytics tools (Hootsuite)
• Basic reporting in Excel / Google Sheets
• Comfortable making informed decisions and moving work forward without a playbook.
• Self-directed and comfortable executing without constant oversight.
• Highly collaborative with a no-ego mindset.
• Adaptable and energized by fast-paced environments.
• Comfortable balancing creativity with compliance.

• Make a direct impact on a fast-growing, mission-driven brand focused on innovative health solutions.
• Collaborate with a creative, passionate, and nimble marketing team.
• Significant growth opportunities as the company scales.
• Opportunity to gain strategic and managerial experience in a middle-management capacity.
• Vibrant, team-focused culture with in-office…