Field Service Technician

At Pro Mach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. Meticulous. A technical enthusiast. A closer. A futurist.

As a Field Service Technician, you’ll be challenged and rewarded. Impact our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and know you will be too.

Rugged, cost competitive, and easy-to-use, Matrix packaging systems include vertical form fill seal equipment for all types of flexible packaging, as well as INVPack stickpack and sachet machines and Pacraft pre‑made pouch machines. As part of the Pro Mach Flexibles business line, Matrix helps our packaging customers protect and grow the reputation and trust of their consumers. Pro Mach is a family of best‑in‑class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries.

Pro Mach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. Pro Mach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about Pro Mach, visit  and for more information on Pro Mach Careers, visit

As a Field Service Technician, you’ll support the installation, maintenance, and repair of automated packaging equipment. You’ll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills.

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem‑solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on‑site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24‑hour on‑call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensations ranges.

• Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• Minimum of 1 year experience in machinery repair.
• PLC programming experience preferred.
• Technical Associate degree or equivalent…