Manager of Mailing Services & University Mover Operations

Job Summary

The Manager of Mailing Services & University Mover Operations oversees campus-wide mailing services, serves as the primary liaison with USPS, and manages a team of University Movers responsible for on-campus relocations services, select supplementary deliveries and event setup operations. Responsibilities include management of an on-site United States Postal Services (USPS) Contract Postal Unit (CPU) and on-campus mail distribution, as well as ensuring the proper reception and distribution of mail and packages from contract carriers on behalf of students and university departments.

This position supports academic, administrative and event functions across a large university campus by ensuring efficient, compliant, and customer-focused service delivery.

• Manages daily university mail and package operations, including a USPS Contract Postal Unit and diverse contract carriers, ensuring compliance with various USPS regulations, audits, and service standards.
• Serves as the primary liaison with USPS representatives and contract carriers.
• Oversees postage systems, operation of mail equipment, security measures, and completion of vendor contracts.
• Gathers and monitors data such as mail volume and postage costs to track and report on operational metrics.
• Maintains standards of facility cleanliness and excellent customer service by overseeing staff and enforcing expectations to greet customers, resolve inquiries, and handle complaints in a professional, courteous manner.

• Oversees operations of University Movers team by supervising staff and planning, coordinating, and executing office and departmental moves, furniture installations, surplus handling, and event setups and breakdowns for various campus programs and events.
• Collaborates with campus partners including events, housing, conference services, and academic units to understand event needs and coordinate moving operations.
• Ensures safe work practices and compliance with OSHA and university safety policies.
• Maintains inventory of furniture moving equipment and moving supplies.

• Supervises mail services and university movers’ staff by managing schedules; communicating job expectations; planning, monitoring and appraising job results; training, and leading employees; developing, coordinating and implementing policies and productivity standards.
• Reviews and manages budgets and service contracts for mail services and university movers’ operations.
• Manages staffing by overseeing recruiting, hiring, training, and other HR processes for the mail services and university mover teams.
• Establishes goals by designing, implementing and managing strategies for production and services campus-wide. Regularly reviews and maintains standard operating procedures for mail services and university movers.
• Performs other related duties as assigned.

• Bachelor’s degree in Facilities Management, Business, Operations, or related field, or equivalent experience
• 5 years of progressive experience in mail services, facilities operations, logistics, or campus services
• Supervisory or management experience

• Experience managing or working with a USPS Contract Postal Unit
• Experience in higher education or large, complex organizations
• Experience coordinating event logistics and large-scale moves
• Familiarity with work order, mail tracking, or scheduling systems

• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.

• Proficiency with computers and POS (Point of Sale) systems.

• Knowledge of computer applications related to operations.
• Knowledge of budgeting, cost estimating and fiscal management principles and procedures.
• Knowledge of Federal regulations applicable to the operations.
• Knowledge of event logistics and large-scale moves.
• Skill in learning and applying new technologies.
• Skill in applying strong, independent judgement,…