Service & Collision Support Specialist

Overview

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Responsible for helping support Rivian's Service and Collision Team's day to day needs by providing after sales support to independent 3P service and collision centers. This role will require strong initiative, independent judgement, an ability to problem solve, and cross-team collaboration.

• Support the execution of parts and technical support for external 3P certified collision, non-certified collision, authorized service providers and independent service providers
• Ensure external 3P service and collision center customers receive industry leading customer support
• Support our external 3P service and collision center customers digitally with any technical or operational questions
• Identify training needs or process improvements through interactions with external 3P service and collision centers
• Ensure that processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
• Assist with the operations and the success of supporting the needs of external 3P service, certified, and non-certified collision centers
• Collaborate cross-functionally with the Service Engineering & Operations Organizations to obtain the info or direction you need to pass down to the inquiring business
• Create reports identifying most common inquiries and response content to drive program continuous improvement
• Create, track, and manage support tickets on any inquiries you work on for all inquiries
• Engage with external 3P service and collision centers regarding program performance and repair quality standards
• Must be able to complete support tickets and inquiries in a compressed timeline
• Note:
  
  Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

• Collision Repair and Mechanical Repair Degree or equivalent experience
• 3+ years of Service or Collision experience
• Knowledge in Electric Vehicle estimation is a plus
• Experience writing service or OEM or Dealerships is a plus
• Understanding of collision repair practices and processes used in collision repair is a plus
• OEM-specific collision repair training or mechanical repair training is a plus
• Effectively handle multiple priorities, organize workload, and meet project deadlines
• Ability to work independently, accurately, and effectively in performing tasks as assigned
• Professional demeanor, strong communication, writing and presentation skills
• Knowledge in Salesforce, Smartsheets, and Lucid Charts is a plus
• High proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook
• Capable of working efficiently in a start-up environment
• Willingness to work in a strong cross functional environment
• Ability to manage multiple projects across varying geographic locations simultaneously
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
• Ability to travel 25%
• Must possess a valid driver's license
• While performing the duties of this job, the employee may be required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard for an extended period of time
• Specific vision abilities required by this job include close vision due to computer work
• Light to moderate lifting may be required

The salary range for this role is USD 63,300 - 79,100 for Georgia and Michigan based applicants and USD 66,200 - 82,800 for Texas based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase…