Manager, Assurance Ground Operations and Cargo

Manager, Performance Assurance Ground Operations and Cargo

Posting

Start Date:

1/26/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition : 83393
This job will continue to be posted until at least 2/6/2026. If interested, please apply prior to this date.

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Airport Readiness organization within the Customer and Operational Excellence Division.
Responsible for guiding the strategic direction of the Performance Assurance team, leading a team of analysts to ensure that our operation adheres to policies and procedures effectively, efficiently, and in ways that drive team member engagement. While leading a team, you will help develop and refine performance observations, extract and analyze data from those observations and guide new engagement strategies as well as supporting special projects and providing change management support on key airport initiatives.

Additionally, the role is responsible for leading the professional development of the team, ensuring they are using proven methodologies and technologies and staying abreast of industry changes.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Supports more than 30,000 frontline team members and leaders in a diverse range of roles across airport customer service, ground operations and cargo
• Establish and communicate team strategies, goals, expectations, and standards
• Work with other Training groups to assess training needs and meet the needs of the business, developing implementation strategies that include measuring and evaluating learning solutions to improve frontline performance
• Determine project priority (i.e., what will be worked on immediately, what will be deferred and what will not be worked on)
• Allocate work assignments among team members according to availability, project scope, and requested launch date
• Collaborate with other groups to streamline processes and structure to improve our efficiency
• Develop team members by setting goals, defining standards, facilitating employee development, and conducting one‑on‑one coaching and mentoring
• Explore and expand automation tools, reporting and resources
• Collaborate across diverse groups to identify new focus areas
• Maintain detailed station performance assurance review schedule based on emerging trends and risks within the business
• Lead a team of geographically diverse individuals

• Bachelor's degree or equivalent experience
• 5+ years of analytical experience (airport or cargo operational support), with demonstrated ability to develop and manage reporting and data analytics to accomplish project objectives or relevant experience

• Master’s degree
• Experience with reporting tools such as Tableau or Power BI

• Experience with leveraging AI to drive insights and improve performance assurance processes
• Proven ability to lead a team which may include analysts who don’t reside at SV8
• Proven analytical skills with the ability to gather, conduct and evaluate data/metrics, identify improvement areas and develop clear solutions
• Proficient in project planning and management and use of MS Copilot/AI
• Ability to develop reports and presentations that are clear, concise and convincing to key stakeholders/leaders
• Exceptional…