Events & Delivery Operations Manager

Position:
Events & Delivery Operations Manager

Location:

In-Person at HQ: 685 John B Sias Memorial Parkway #985 Fort Worth TX 76134 & In the Field

We serve HAPPY ice cream, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.

We're seeking a full time Events & Delivery Operations Manager to join our Joy Factory in Fort Worth to lead in serving up happiness one scoop at a time and to support our Shops through our internal deliveries.

MELT ice creams is a fast-growing local Fort Worth ice cream company that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality ice creams and providing a quality work experience for our team members.

The Events & Catering Operations Manager owns the entire inbound Events, Catering, Vending, and Internal Delivery function at Melt Ice Creams. This role combines the hands‑on execution and team leadership of the Events & Deliveries Team with the strategic ownership and accountability for all functions in the department.

Success is measured by operational excellence, responsiveness to inbound inquiries, team performance, event quality, and profitability through efficiency and execution.

This role serves as the single point of ownership for all events and catering operations—from inquiry intake through fulfillment to post‑event follow‑up.

This is a highly hands‑on role. You will regularly work events, drive vehicles, audit operations, and lead the Team from the field while also maintaining systems, schedules, logistics of company vehicles/assets, and accountability behind the scenes.

• Hire, train, onboard, off board, schedule, and lead the Events & Delivery team
• Create and manage weekly schedules using labor projections and event needs
• Set clear expectations and hold the team accountable for performance, professionalism, and hospitality
• Work at least two events per month to lead by example and stay connected to operations
• Coach team members and support growth through feedback and accountability

• Own planning, coordination, and fulfillment of all inbound catering, vending, and event bookings (corporate events, weddings, festivals, private parties, etc.)
• Respond promptly and professionally to inbound event inquiries
• Confirm event details, pricing, timelines, and expectations with customers
• Create event fulfillment sheets, menus, and execution plans
• Coordinate pre‑event logistics including staffing, product allocation, equipment loading, transport, setup, service, breakdown, and return
• Ensure internal deliveries are completed accurately and on time, meeting weekly Scorecard KPIs

• Serve as the primary point of contact for event customers
• Ensure a smooth, organized, and confident experience from booking through execution
• Represent Melt’s premium brand standards with clients, venues, and partners
• Identify opportunities to improve the guest experience and event flow
• Cadenced post‑event follow‑ups and key client touch points to build and maintain existing relationships

• Oversee inventory management for ice cream, dry goods, and event equipment
• Maintain accurate inventory counts using Google Sheets and inventory tools
• Manage vehicle usage, inspections, cleaning, maintenance logs, and repairs
• Ensure all equipment and vehicles are event‑ready, safe, and properly maintained

• Audit events, deliveries, and warehouse/event prep areas regularly
• Ensure SOPs, checklists, and safety standards are followed consistently
• Maintain and improve documented procedures using internal tools such as Notion, Trainual, and Zenput
• Identify inefficiencies, gaps, or risks and implement solutions proactively
• Track and report KPIs (delivery accuracy, labor efficiency, event execution quality) through Weekly Reports

• Partner with Operations leadership to forecast volume and staffing needs
• Optimize labor, logistics, and processes to support profitability and sustainability
• Build repeatable, scalable systems that support growth without chaos
• Support…