Supervisor, Account Resolutions

Supervisor, Account Resolutions

EECU is looking for a dynamic leader to lead our Account Resolutions (collections) team! As the Supervisor of Account Resolutions
, you will lead a team of over 10 direct reports to ensure individual and group goals are consistently achieved. Ongoing support with coaching and development with daily interactions. Work closely with the Account Resolutions Manager to ensure adherence of applicable credit union guidelines are within compliance at all times. Communicate with the manager any training opportunities with current staff and development of new hires into the department.

Partnering with the Manager on recruitment and performance management will be key throughout the year.

• Ensure compliance with all Federal and State rules and regulations pertaining to but not limited to the Bank Secrecy Act, Anti‑Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA and the Fair Debt Collections Act.
• Attend initial and ongoing annual Bank Secrecy Act training.
• Supervise the repossession and remarking process.
• Approve or decline accounts assigned for repossession and loans for extensions.

• Proven supervisory leadership and development of a team of 10 or more.
• Four years of experience with consumer and mortgage lending and automobile collections in a servicing environment.
• Minimum three years customer service experience.
• High level of experience with deceased, bankruptcy accounts and repossessions.
• In‑depth knowledge of collection laws and bankruptcy laws.
• Strong oral, written and communication skills.
• Excellent time management skills.
• Ability to work in a fast paced and team‑oriented environment.
• High School diploma or equivalent.
• Bilingual preferred – able to read, write and speak Spanish.
• Able to work a flexible schedule Monday through Saturday (hours Mon‑Fri between 8am‑7pm, Sat 9am‑1pm).
• Required:
  
  good credit history; background check including employment, criminal and drug screen.

Mid‑Senior level

Full‑time

Other

Banking

EECU is an Equal Opportunity Employer & Veterans and Disabled Employer. We do not discriminate against applicants due to veterans’ status or on the basis of disability.

For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers
.