Strategic Accounts Team Manager

POSITION SUMMARY:

Do you excel at leading teams and providing exceptional client service? Are you driven to deliver 5-star experiences and exceed expectations? If you're a strong leader who thrives in a fast-paced environment and wants to take your team's service skills to the next level, this role is for you! The Strategic Accounts Team Manager (SATM) is responsible for managing a team of Relationship Specialists and overseeing the onboarding, renewal, and daily administration of large and strategic client accounts.

This role focuses on increasing annual revenue, improving client retention, and ensuring outstanding client satisfaction.

• Serve as the primary contact for large and strategic clients during onboarding, renewal, and daily account administration (Advanced).
• Lead Annual Business Reviews for the assigned block of business, presenting actionable insights and recommendations for revenue growth (Advanced).
• Work to increase annual revenue for the assigned block of business, identifying upsell and cross-sell opportunities (Intermediate).

• Manage a team of Relationship Specialists, providing training, mentorship, and ongoing coaching to enhance service skills (Advanced).
• Foster a positive and engaging team environment, promoting employee development and satisfaction (Advanced).
• Support the sales team by participating in finalist presentations for strategic accounts (Intermediate).

• Act as the first point of escalation for client issues, intervening as needed to resolve concerns and provide exceptional service (Advanced).
• Identify opportunities for process improvements and automation, driving initiatives to enhance operational efficiency (Intermediate).

• Build and maintain strong relationships with Plan Administrators, Brokers, and other stakeholders to ensure retention and business growth (Advanced).
• Educate clients on Ameriflex products, systems, tools, and policies, providing a seamless and personalized experience (Intermediate).
• Anticipate client needs and proactively address potential questions or concerns before they arise (Advanced).

• Handle sensitive client information with tact and discretion, adhering to HIPAA and other relevant regulations (Advanced).
• Stay informed about industry regulations and ensure the team's activities align with compliance requirements (Intermediate).

• Work closely with internal partners to develop and execute business strategies that align with organizational goals (Intermediate).
• Maintain organized and accurate account information for each client, ensuring transparency and accessibility (Advanced).

• Perform additional tasks as assigned by the Client Experience Manager to support departmental and organizational needs.

• Strong leadership skills, with experience managing and developing teams to achieve high performance (Advanced).
• Ability to inspire and motivate team members to exceed client expectations and deliver exceptional service (Advanced).

• Passion for service excellence, with a commitment to meeting and exceeding client expectations (Advanced).
• Experience working with large client accounts, including developing strategies to increase retention and revenue (Intermediate).

• Ability to think critically and solve problems efficiently, even in high-pressure situations (Intermediate).
• Flexible and adaptable, with a forward-thinking approach to handling changing priorities and business needs (Advanced).

• Superior written, verbal, and organizational skills, with attention to detail in managing multiple accounts (Advanced).
• Excellent time management skills, with the ability to multitask and meet deadlines (Advanced).

• Proficient in navigating web-based programs and Microsoft Excel, with the ability to analyze…