Dispatcher, Language​/Bilingual

Overview

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Dispatcher role involves managing key aspects of day-to-day transit operations. You and your teammates will be the go-to persons for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to plan and improve services. You will also help with other types of tickets and tasks based on business needs. This is an in-person position located at our Fort Worth, TX office with a 9-5 shift and one weekend day.

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
• Build strong cross-functional relationships across Via teams and offices and external partners
• Leverage your operating and troubleshooting expertise to support other business areas, including live operations, phone and email
• Effectively prioritize live operational issues and take action based on available information
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Ownership mentality: take full responsibility for delivering great service to driver-partners
• Proactive: able to anticipate and prevent problems before they start
• Empathetic and effective communicator: you excel at active listening and collaboration
• Comfortable with ambiguity: make thoughtful choices between imperfect options
• Solution-oriented: persistent, creative, and cool under pressure
• Observant and keen to improve: you propose better ways when something isn’t working
• Exceptional team player: you collaborate well with cross-functional teams

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $19.00/hour
• Shifts available:
  Mon to Fri, 9-5pm + 1 weekend day
• We offer a generous and comprehensive benefits package, including medical plans and 401K matching.
• Successful completion of a drug test is necessary for employment

Via builds technology that changes the way the world moves. We pioneered the Transit Tech category to ensure the future of transportation is shared, dynamic public mobility that reduces carbon emissions, minimizes reliance on private cars, and provides accessible, efficient, and affordable ways of getting around. Via is an equal opportunity employer.

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